Delivering the next-gen customer experience at scale

BFSI, Telecom, BPO, Services, eCommerce, Government, and Healthcare leaders in the UK, Ireland, and US are invited to join this virtual masterclass on ‘Delivering the next-gen customer experience at scale’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

Delivering the next-gen customer experience at scale

What defines the ‘next generation’ of CX? Some experts would argue it’s all about the latest and greatest technology. Across the aisle, others will say it comes down to modern strategies and forward-thinking leaders brave enough to implement them. Only those who recognise the necessity of both may succeed—organisations that bring the customer experience back to the customers themselves.

In order to enrich their operations while keeping costs down, CX teams must gain access to the right insights, which can only be drawn from actual customer engagements. As a result, capabilities like conversational AI, intelligent self-service, and real-time agent assistance are transforming the way companies do business. With call volumes increasing, immediate returns on investment are sorely needed.

  • What are the key transformative initiatives that will shape tomorrow’s customer experiences?
  • What are some use cases that demonstrate the impact of AI and automation on employee and customer experience?
  • How can organisations find the right balance between digital interactions and human interactions?

Join leaders interested in discussing discuss the importance of creating an AI backbone that leverages data from multiple sources to drive next-level CX.

Job titles may include CIO, CXO, VP, Head, and Director of IT, CX Manager, and other senior decision-makers.

4:00 PM: Welcome address by The Ortus Club
4:10 PM: Introduction from Uniphore
4:15 PM: Panel discussion
5:00 PM: Q and A
5:15 PM: End of session

Hosted by Uniphore

Uniphore logo

Event Detail

Thursday, October 6, 2022 16:00
BST
Virtual
United Kingdom, Ireland, United States

Why attend?