Digital Agility: Delivering Rapid ROI in Customer Experience
Customer expectations have changed forever. The online shift of 2020 has pushed support interactions up 23%, boosting instant messaging worldwide and forcing companies to ramp up the adoption of digital tech. Facing unprecedented volatility, businesses are now building more flexibility into how they work and serve customers, and agility has become a top priority.
Although improving customer satisfaction remains a core area for business success, with budgets being tightened, delivering a rapid ROI in CX initiatives is even more critical. Organisations all over Australia and New Zealand are bracing themselves for a new transformative era of CX.
- How can businesses invest smarter in customer experience, resulting in a quicker and more precise ROI?
- How can companies quantify customer experience?
- What will CX look like in the future? How can businesses get ready to provide it?
CEO at YMCA Victoria
VP of Global Support & Services at Siteminder
Head of e-Commerce at Toymate
Head of Solution & Strategy at Roche Diagnostics
Head of Access & Innovation at Roche Diagnostics
Director of Digital Experience at Arq
Director of Customer Success at Culture Amp
Manager of CX & Engagement at Roche Diagnostics
Manager of Customer Experience at Telstra
Manager of IT Services at Healius
2:30 pm: Welcome by The Ortus Club
2:35 pm: Introduction of participants
2:40 pm: Short address from Zendesk
2:45 pm: Discussion instigated by the moderator and continued by the group
3:45 pm: End of session