Digital transformation in retail: what to expect in 2021

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Virtual Roundtable with Wine

Thursday, March 18th, 16:00 ET
Senior CX executives in North America are invited to join this wine-tasting virtual roundtable on the topic “Digital transformation in retail: what to expect in 2021”. The knowledge-sharing event will be guided by an expert moderator who will drive stimulating discussion between attendees in a closed and confidential environment. Attendance is by invitation only, complementary and registration is limited to a certain number of guests per event. 

Digital transformation in retail: what to expect in 2021

Communications between businesses and customers have never been more important. Retail professionals worldwide are now exploring novel systems that are redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalised, satisfying customer experiences. 

CX tools that are user friendly, such as asynchronous messaging, can help retail outlets and e-commerce sites adapt their communication channels to reach potential customers worldwide, an essential digital strategy to remain competitive.

  • How can businesses deliver natural, consistent conversations across all channels to drive greater operational efficiencies?
  • How are brands using messaging to unlock revenue streams and bring their CX to the next level?
  • What are the keys to digital retail success? How can retailers be better prepared in 2021?

wine add on gifVirtual wine-tasting

Our lively wine-tasting roundtables begin with a virtual tasting, led by a professionalsommelier, and continue into a knowledge-sharing roundtable discussion. Registered guests will receive a selection of wines to their doorsteps in anticipation of the event taking place.

Attended by:

CIO at Batteries Plus
CIO at Ascena Retail Group
VP of e-Commerce at Columbia Sportswear Company
Head of Digital & Stores at Gap Inc.
Director of Digital Marketing & Media at Hudson’s Bay Company
Director of Site Experience at Petco
Director of IA Technology &  Digital Risk at Abercrombie & Fitch
Director of Marketing Operations at Staples Canada

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short Introduction by [24]/
4:10 pm: Wine Tasting
4:30 pm: Discussion instigated by the moderator and continued by the group
5:30 pm: End of session

Hosted by [24] logo

Event Detail

Thursday, March 18, 2021 16:00
North America

Why Attend?