Digital Transformation: The 8% Who Made It Happen
According to a Bain report, global companies tend to focus and invest on four main digital objectives: simplifying business processes, changing the way they engage with customers, redesigning products or services, and defining quantifiable objectives. Yet, only 8% of them have been able to achieve their targeted outcomes.
Rather than looking at the 92% still struggling to succeed, organizations should ask themselves how they can reach their targets by using technology to unlock productivity and enable change. Best practices include AMEX GBT which managed to save 18,000 hours annually, gaining 99% of productive time; MGM which reached their 5-second agent response timegoal on its primary chat-based support channel; Virgin Trains which increased their customer satisfaction by 50 points, leading to a 20% reduction in operating costs.
- What are other case studies of companies that reached their digital transformation goals?
- Is there a secret formula to success? What is it?
- What is it that most frequently represents a roadblock when going through digital transformation?
CIO & VP of IT at Thermax
CIO & Head at Societe Generale Global Solution Centre
CIO & EVP at YOTTA Infrastructure Solutions
SVP & Head of IT at Kotak Asset Management
EVP of IT at Aditya Birla Capital
Head of Products at Muthoot Fincorp
VP & Head of IT at Reliance Industries
Director of IT at Indian Hotels Company
AVP of IT Services Management UnitedLex Corp
DGM of IT at Max Healthcare
GM of IT at Max Healthcare
09:50 am: Guests to check-in online
10:00 am: Welcome by The Ortus Club
10:10 am: Introduction of participants
10:20 am: Short Address from ServiceNow
10:30 am: Discussion instigated by the moderator and continued by the group
11:15 am: Lucky Draw
11:20 am: End of session
VENUGOPAL S. ARCOT
Venu is the Director of Solutions Consulting for ServiceNow, India. He has over two decades of experience in consulting in the areas of IT Governance and Enterprise Service Management. He holds a deep background in consulting for engagements related to the areas of Organization Integration, IT Governance, Management of Change, ITIL, CMMI, and various other process frameworks across the world. His experience in leading sales teams doesn’t stop there as he’s also consulted verticals in automobile, pharmaceutical, and banking & finance.