Digital Transformation: The 8% Who Made It Happen
As the COVID-19 crisis continues to affect the global economy, digitalisation has now become essential for operational resilience and to ensure business continuity. According to a Bain report, global companies tend to focus and invest in 4 main digital objectives: simplifying business processes, changing the way they engage with customers, redesigning products or services, and defining quantifiable objectives.
Nevertheless, only 8% of global companies were able to achieve their targeted business outcomes. But rather than looking at the 92% still struggling to find success, organisations should ask themselves how they can reach their targets by using technology to streamline business processes, unlock productivity and enable change. Digital transformation is no longer just an option, but a requirement.
Best practices include AMEX GBT which managed to save 18,000 hours annually, gaining 99% of productive time; MGM which reached their 5-second agent response time goal on its primary chat-based support channel; or Virgin Trains which increased their customer satisfaction by 50 points, leading to a 20% reduction in operating costs.
- Is there a secret formula to success? What is it?
- What is it that most frequently represents a roadblock?
- What are some of the hurdles and challenges that IT leaders are facing as a direct result of the global pandemic?
Group CIO at NTUC Enterprise Co-operative Limited
Group CIO at Singapore Pools
CDO at M1 Limited
SVP at DHL Express
VP of Group Technology at CapitaLand
Head of Risk Management at Singapore Pools
Head of Digital Strategy and PMO Digital Strategy at NTUC Enterprise
Head of Digital & CRM at Grab
Head of Digital Programme & Architecture at INSEAD
Head of Centre for Innovation in Learning at National Institute of Education, Singapore
Chief Procurement Officer at International SOS
Director of Software and Education at INSEAD
9:50 am: Guests encouraged to sign-in and wait in the waiting area
10:00 am: Introduction by Ortus Club and ServiceNow
10:05 am: Interactive Discussion, instigated by the delegate and the moderator
11:20 am: Discussion closed by the moderator & Lucky draw
11:30 am: End of the event