Driving business growth with immersive CX

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IT leaders in CX and CS in Mumbai, India are invited to join this roundtable dinner on ‘Driving business growth with immersive CX’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Driving business growth with immersive CX

Great customer experiences don’t just improve the bottom line; they define it. The challenge lies in collecting the right insights to turn customer service into an engine for growth. That’s not to say, however, that businesses don’t already see the ROI potential of exceptional customer service. In fact, most organisations see a direction connection between it and performance, despite almost half saying that customer service isn’t prioritised by their leadership.

Companies must make the link between support teams and bottom line impact, particularly in recognising agents as sales drivers. It’s not just a matter of solving problems but fostering profitable growth through transformation. Fortunately, customer service standards are seen to have risen somewhat in recent years, and building better CX is now more accessible with emerging capabilities.

  • What impact is artificial intelligence having on CX?
  • How do businesses enable deeper personalisation?
  • What does the future look like as CX teams become more integrated?

Sofitel Mumbai – Salon Pompadour

C 57, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at Mahindra Rise
Chief Product Officer at Cactus Communications
SVP, APAC Operations at Exela Technologies
VP, Information Technology at Allied Digital Services
Regional Head, Patient Service at Metropolis Healthcare
Head, Digital at Raymond Limited
Head, Data & Analytics Platform at Croma
Head of Process Excellence and Digitalization at Grasim Industries
General Manager at Bajaj Electricals 

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:00 PM: Arrival of guests
6:30 PM: Welcome by The Ortus Club
6:40 PM: Short address from Zendesk
6:45 PM: Discussion instigated by the moderator and continued by the group over dinner
7:45 PM: Discussion brought to a close and guests are encouraged to continue networking
9:45 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Wednesday, January 25, 2023 18:00

Why attend?