Driving cost savings while delivering exceptional customer engagement

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Wednesday, March 22nd, 18:30 EST

Senior executives in Atlanta are invited to join this roundtable dinner on “Driving cost savings while delivering exceptional customer engagement”.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Driving cost savings while delivering exceptional customer engagement

Collection agencies and departments are seeking messaging and automation to reduce the cost-to-collect and improve collection rates. Digital debt collection and sophisticated behavioral models can provide an immediate return on investment while also delivering a more satisfactory customer experience and overcoming compliance issues. By implementing efficiencies, organizations can recover more successfully.

Messaging automation is revolutionizing collection agencies and departments. These entities may drastically lower their collection expenses and increase their collection rates by utilizing this technology. This approach’s primary components are digital debt collection and complex behavioral models, which can deliver a quick return on investment. In addition to increasing the bottom line, using message automation can lead to increased customer satisfaction by offering a seamless and efficient system.

  • How can collection agencies and departments benefit from digital debt collection and sophisticated behavioral models? What are the drawbacks?
  • What challenges do companies face in implementing two-way messaging and automation in debt collection processes?
  • How can organizations overcome compliance issues and enhance customer satisfaction while collecting debts?

Ecco Midtown, AtlantaEcco Midtown

40 7th St NE, Atlanta, GA 30308, United States | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

VP and COO at Morgan Stanley
VP, Application Engineer (Robotics Process Automation) at Ameris Bank
VP of Sales at TTEC
VP, Messaging & Intelligent Experiences at Capital One
VP, Digital Sales at TTEC
AVP, Tech Delivery at Bank of America
Senior CX Operations Leader at Cash App

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address by LivePerson
7:15 PM: Discussion instigated by the moderator and continued by the group over dinner
8:00 PM: Starters served
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:45 PM: Guests normally start leaving

Hosted by LivePerson

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Event Detail

Wednesday, March 22, 2023 18:30

Why Attend?