Driving long-term relationships with human digital banking

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Data, Analytics, Digital, and IT leaders in FSI in Australia are invited to join this virtual roundtable on ‘Driving long-term relationships with human digital banking’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Driving long-term relationships with human digital banking

The Australian banking landscape is changing dramatically. A tighter regulatory environment, together with increasing competition from non-traditional players and increasing customer demands for an integrated experience, has meant that banks need to think differently if they are going to thrive in the next 10 years. The pandemic has been a catalyst for this change, particularly in driving the need for digitally-led enhanced customer experiences in both retail and commercial banks.

Banks that can develop intelligent, human-centred operating models to continually exceed customer expectations will win their trust and loyalty and enable them to drive ‘forever relationships’. However, to do so, banks must proactively and strategically build upon their existing digitalisation efforts. 

  • How can leaders balance digital and automation technologies with human-centred banking?
  • In addition to the pandemic, what trends are catalysing dramatic changes within the industry?
  • How can banks improve employee experience and reduce attrition?

Attended by:

Chief Operating Officer at Collection House
Head of Data Regulation at ANZ
Head of Customer Experience at Intuit Australia Pty Ltd
Head of Technology at Commonwealth Bank – Group Super
Head of Commercial / CFO at Metcash
Director of Automation & AI Transformation at Westpac Group
Associate Director – Implementation Team Leader at Westpac Institutional Bank
General Manager – Workforce Optimisation at Bank of Queensland
Performance Insights & Product Owner / Manager at National Australia Bank
Product Owner at ANZx

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Welcome by The Ortus Club
11:10 AM: Short address from Avanade
11:15 AM: Discussion instigated by the moderator and continued by the group
12:15 PM: Discussion brought to a close

Hosted by Avanade

Event Detail

Thursday, May 26, 2022 11:00

Why attend?