The Retail Leaders’ Dinner

Leaders responsible for CX, DX, IT, and Marketing in Dubai are invited to join this roundtable dinner on ‘Driving loyalty in today’s modern omnichannel retail landscape’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Driving loyalty in today’s modern omnichannel retail landscape

Brick-and-mortar retail has always been central to Dubai’s shopping experience. But as retailers across the globe recover from the pandemic, it has become clear that shoppers’ expectations have shifted. The digitally savvy generation demands a seamless experience, pushing retailers to invest heavily in upgrading their omnichannel and digital capabilities.

While the integration of technology is crucial, it is not enough to create memorable customer experiences. Organisations must be smart and creative in implementing experience-driven tools to get the upper hand in this modern ‘phygital’ landscape. The movement from card-based loyalty programs to digitized loyalty platforms highlight the preferential shift towards a mix of yesterday’s retail and today’s omnichannel.

  • What factors are driving the behavioural shift amongst consumers?
  • How can companies adapt their experiential retail to today’s evolving business climate?
  • What methodologies can companies adopt to curate truly memorable ‘phygital’ shopping experiences?

At.Mosphere Burj KhalifaAt.Mosphere Grill & Lounge

Burj Khalifa, 122nd Floor, Downtown Dubai, United Arab Emirates | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in discussing technology-driven best practices towards unlocking customer loyalty and engagement in an omnichannel business landscape.

Job titles may include CDO, CIO, Head of Marketing, VP of Marketing, Director of Marketing, Head of Digital Transformation, Head of Customer Experience & Loyalty, and other senior decision-makers.

Current attendees:

Head – CRM and Loyalty at Apparel Group
Chief Customer & Marketing Officer at Chalhoub Group
GM, eCommerce Category Management, Pricing & Assortment at Majid Al Futaim Retail
General Manager – Product Marketing at Al Futaim Motors
Head of Marketing – Ford & Lincoln at Al Tayer Group
Director of Customer and Shopper Marketing at Arla foods
Head of Loyalty Analytics at Emirates
Commercial Head – B2B eCommerce at MAF Retail
Head of Digital Marketing at Americana
Head of Omnichannel at Al-Futtaim
Head of CS Transformation at Americana

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:05 PM: Short address from Capillary Technologies
7:10 PM: Discussion instigated by the moderator and continued by the group
7:45 PM: Starters served
8:00 PM: Discussion brought to a close and guests are encouraged to continue over mains
9:00 PM: Guests continue to network

Hosted by Capillary Technologies

Capillary Technologies logo

Event Detail

Tuesday, June 28, 2022 18:30
GST
Dubai

Why attend?