Elevate customer experience beyond omnichannel messaging and chatbots

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Thursday, August 11th, 12:00 AEST

CX and IT leaders in Melbourne, Australia are invited to join this roundtable luncheon on ‘Elevate customer experience beyond omnichannel messaging and chatbots’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Elevate customer experience beyond omnichannel messaging and chatbots

Much of the human interaction in business has been lost in the last two years as transactions have predominantly been done through a screen. While digital user journeys and automation have done wonders in streamlining processes, customers have started longing for the personalisation of yesterday. The answer is not going back to the old ways of business but integrating what worked before with what is working now.

Recent advancements in technology such as digital tools, platforms, and social media are instrumental in fostering customer engagement in the new business landscape, but they are not end-all solutions. Companies must devise creative ways to utilise both technology and human interaction to create the memorable customer experiences of yesterday within the seamless omnichannel journey of today.

  • What customer engagement challenges do companies face in retaining customers in the digital space?
  • How can companies execute seamless integration commerce in CX operations and drive unrealised revenue?
  • What does the future of customer loyalty and engagement look like?

Cecconi's Flinders Lane Restaurant & Cellar BarCecconi’s Flinders Lane Restaurant & Cellar Bar

61 Flinders Ln, Melbourne VIC 3000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CPO at iSelect Ltd
Head of Customer Experience at up.com.au
Head of Digital at Grill’d
Director Customer Operations at Sidekicker
Director of Digital and Data at University of Melbourne
Director, Technology Delivery & Transformation at Royal Australasian College of Surgeons
Executive General Manager, Insurance at Latitude Financial Services
General Manager, Customer Services at Country Road Group
Transformation Delivery Manager at Coles

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Vonage
12:40 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Guests normally start leaving

Hosted by Vonage

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Event Detail

Thursday, August 11, 2022 12:00

Why attend?