Elevate customer experience beyond omnichannel messaging and chatbots

Registration is no longer possible.

Wednesday, June 22nd, 12:00 AEST

CX and IT leaders in Sydney are invited to join this roundtable luncheon on ‘Elevate customer experience beyond omnichannel messaging and chatbots’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Elevate customer experience beyond omnichannel messaging and chatbots

Much of the human interaction in business has been lost in the last two years as transactions have predominantly been done through a screen. While digital user journeys and automation have done wonders in streamlining processes, customers have started longing for the personalisation of yesterday. 

The answer to this problem is not in going back to the old ways of business, but in continuing the technology-driven methods of today. AI integrations such as voice, video, and message AI are instrumental in fostering customer engagement in the new business landscape. Moving forward, companies must construct the proper CX strategy powered by technology to drive customer retention and loyalty.

  • What challenges do companies face in retaining customers in the digital space?
  • How can companies execute the seamless integration of AI technology in CX operations?
  • What does the future of customer loyalty and engagement look like?

Altitude, Shangri-La SydneyAltitude, Shangri-La Sydney

176 Cumberland St, The Rocks NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Founder & CEO at Splashup
CTO at MedicalDirector
Global Head of UI/UX Design System at QBE Insurance
Global Head of Support and Regional Operations at SafetyCulture
Head of Customer Strategy at Ignition
Managing Director at Talent
Managing Director at Matchboard
Director of Product Management – Sleep and Respiratory Care Devices at Resmed
Director digital construction at Mirvac
Director of Service Delivery at Expedia
National Manager, Cloud Solutions at LG Electronics Australia Pty Ltd
Senior Manager – Support Operations at SiteMinder Ltd
Senior Account Executive at AcademyXi

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Vonage
12:40 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:00 PM: Guests normally start leaving

Hosted by Vonage

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