Elevating CX: Request to Resolution

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Roundtable Dinner

Friday, August 9th, 18:30 IST
An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in India
THE TOPIC

Elevating CX: Request to Resolution

In today’s competitive environment, providing excellent customer service is a key differentiator. And today’s customer expectations go far beyond what traditional customer relationship management (CRM) systems deliver.

The volume of service requests across multiple, disjointed engagement channels is growing. At the same time, agents are hindered by disconnected systems and manual processes, with no way to address the root cause of the issues they see day after day. Despite this, there is pressure to reduce operational costs.

To provide an effortless, high-quality experience, a new approach is needed, one that moves beyond simply managing customer contacts and individual interactions. The modern customer service organization must connect to every corner of the enterprise, working across the entire company to diagnose, fix, and even prevent issues.

The Taj West End Hotel, BangaloreThe Taj West End

25, Race Course Rd, High Grounds, Bengaluru, Karnataka 560001, India | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

President of India R&D at Hewlett Packard Enterprise
President & COO at Jana Small Finance Bank
CTO at Hewlett Packard Enterprise
Chief Customer Service Officer at Spicejet
SVP & Head of Digital Core, Strategy & Transformation at SunTec Business Solutions
SVP at Persistent Systems
VP at CX Discovery of Position²
Senior Director of Global Delivery Operations at Position²
Head of Digital & CX at TVS Motor Company
Head of Customer Experience & Innovation at ABB Global Industries & Services
Head of Customer Service at Jana Small Finance Bank
Head of Customer Relationship Management at Titan Company
Director of User Experience at Virtusa
Director of Digital Business Platforms at Happiest Minds Technologies
Director of IT at Alstom
Associate Director of Customer Experience at Ola (ANI Technologies)
GM of IT Services at ITC Infotech
GM of Digital Customer Experience at Schneider Electric
Program Manager of Customer Experience at Ola (ANI Technologies)
Innovation Catalyst of Customer Experience at ABB Global Industries & Services
Lead Consultant at ITC Infotech

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from ServiceNow
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Hosted by ServiceNow

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Event Detail

August 9, 2019 18:30
India

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