Digital Banking: Digital by Design, Human by Purpose

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Banking leaders in North America are invited to join this virtual roundtable on “Empathy-driven digital banking: Digital by design, human by purpose”.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Digital Banking: Digital by Design, Human by Purpose

Research from Gartner and Accenture illustrates how customers still value more personal interactions. A proper combination of digital and human channels enables higher revenue yields than channels that are solely digital.

Banking leaders must ensure all digital innovations retain human interaction, which is now at the core of good, trustworthy banking. Stronger trust is gained when genuine empathy is conveyed through digital channels, driving the need for a human-first approach that fosters deeper relationships, enhances retention, and, ultimately, boosts profit.

  • What are the challenges of relying solely on digital channels?
  • How can consolidating human approaches and digital innovation shape stronger customer relationships? 
  • What steps should decision-makers take to ensure genuine human empathy in digital experiences?

Attended by:

SVP & Director of Program Management Office at Amalgamated Bank
SVP & Team Leader of WMBE at Eastern Bank
VP & Senior Credit Portfolio Manager at HSBC
VP & Relationship Manager at Simmons Bank
VP of Risk Advisory and Strategic Initiative Management at Bankunited
Senior Product Analyst & VP at Valley Bank
Head of Innovation, Global Functions Americas at HSBC
Head of Technology – Commerce Platform at PayPal
Director of EIAM Strategy at RBC
Director, Experience Design, Secure Retail Banking at BMO
Director of Strategic Planning, Insights and Initiatives at Scotia Bank
Director of AML and Risk Resilience at BMO
Director of Global Optimization and Integration, Corporate Real at BMO
Director of Global Risk Management at Scotia Bank
Privacy Compliance Director at Ally

For insight on this event, photos and guest interactions, see our post on LinkedIn.

4:00 PM: Log in of guests
4:10 PM: Welcome from The Ortus Club and short address from Avanade
4:15 PM: Discussion instigated by the moderator and continued by the group
5:15 PM: Discussion brought to a close

Hosted by Avanade and Microsoft


Event Detail

Thursday, November 17, 2022 16:00
North America

Why attend?