An exclusive luncheon for senior CX executives across Sydney.
Empowering an agile workforce in customer service
Remote working is the bedrock of BPO/CC business, and the pandemic has accelerated its adoption by other industries. Now, companies are racing to leverage cloud-based technology and other digital tools to reach consumers with the same standard of flexibility.
End-user computing is being recognised as one solution to address the growing need for modular software. In addition to integrated contact centres, it enables companies to future-proof their operations, and there are even more measures with greater potential yet to be deployed.
- How are BPO/CC companies enabling their employees to solve complex problems?
- How are companies managing growth that is adaptable to their requirements, agile, and built for a future-proof organisation?
- What does the future of the BPO/CC centre look like post-COVID?
The Gidley, The Norfolk Room
161 King Street, at the corner of King St and Elizabeth St, Sydney CBD | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world, providing elegant high-end atmospheres and impeccable table service for our guests.
Founder & CEO at Tallant Asia
CEO and Founder at Customer Science
CEO at The Akiko Group
Founder and Managing Director at Fimcen
Co-Founder and Process Specialist at A2B Sourcing
Managing Partner at Valenta BPO
Head of Operations & Commercial Development at BlueLink
Sr. Director at Concentrix
Business Development Manager at Satellite Office
12:00 pm: Arrival of guests and Drinks reception
12:30 pm: Welcome by The Ortus Club and a short address by Google Chrome
12:45 pm: Discussion instigated by the moderator and continued by the group
1:45 pm: Lunch discussion comes to a close and continuation of networking