Empowering an agile workforce in customer service

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Roundtable Luncheon

Thursday, May 27th, 12:00 AEST

An exclusive luncheon for senior CX executives across Sydney.

THE TOPIC

Empowering an agile workforce in customer service

Remote working is the bedrock of BPO/CC business, and the pandemic has accelerated its adoption by other industries. Now, companies are racing to leverage cloud-based technology and other digital tools to reach consumers with the same standard of flexibility.

End-user computing is being recognised as one solution to address the growing need for modular software. In addition to integrated contact centres, it enables companies to future-proof their operations, and there are even more measures with greater potential yet to be deployed.

  • How are BPO/CC companies enabling their employees to solve complex problems?
  • How are companies managing growth that is adaptable to their requirements, agile, and built for a future-proof organisation?
  • What does the future of the BPO/CC centre look like post-COVID?

The Gidley The Norfolk Room SydneyThe Gidley, The Norfolk Room

161 King Street, at the corner of King St and Elizabeth St, Sydney CBD | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world, providing elegant high-end atmospheres and impeccable table service for our guests.

Attended by:

Founder & CEO at Tallant Asia
CEO and Founder at Customer Science
CEO at The Akiko Group
Founder and Managing Director at Fimcen
Co-Founder and Process Specialist at A2B Sourcing
Managing Partner at Valenta BPO
Head of Operations & Commercial Development at BlueLink
Sr. Director at Concentrix
Business Development Manager at Satellite Office

12:00 pm: Arrival of guests and Drinks reception
12:30 pm: Welcome by The Ortus Club and a short address by Google Chrome
12:45 pm: Discussion instigated by the moderator and continued by the group
1:45 pm: Lunch discussion comes to a close and continuation of networking

Hosted by Google Chrome Enterprise

Event Detail

May 27, 2021 12:00
Sydney

Why Attend?