This interactive discussion will tackle the challenges of maintaining a BPO/CC business amid the ever-changing work environment caused by the outbreak of COVID-19. What new technologies are being leveraged by industry leaders? What strategies are being developed to push the boundaries of remote customer service and financial sustainability? Join CX industry leaders across Australia and New Zealand to answer these questions and many more.
Empowering an agile workforce in customer service
Remote working is the bedrock of BPO/CC business, and the pandemic has accelerated its adoption by other industries. Now, companies are racing to leverage cloud-based technology and other digital tools to reach consumers with the same standard of flexibility.
End-user computing is being recognised as one solution to address the growing need for modular software. In addition to integrated contact centres, it enables companies to future-proof their operations, and there are even more measures with greater potential yet to be deployed.
- How are BPO/CC companies enabling their employees to solve complex problems?
- How are companies managing growth that is adaptable to their requirements, agile, and built for a future-proof organisation?
- What does the future of the BPO/CC centre look like post-COVID?
COOs, CIOs, CTOs, CXOs, CISOs, Chief Customer Officer, IT Security, Call Centre Operations VP, VP of Customer Experience Strategy, Head of Customer Experience, Customer service, VP Digital Experience, VP Operations, VP IT, VP User Experience, Director of IT and other relevant directors and above.