Enabling frontline workers for everywhere commerce

Virtual Roundtable

Thursday, September 30th, 14:00 EDT

Customer support and Ops leaders in North America are invited to join this virtual roundtable on “Enabling frontline workers for everywhere commerce”. It is a great opportunity to learn more about supporting customers’ experiential retail journeys.

The session will start with an exploration of emerging best practices shaping the way frontline workers deliver unique shopping experiences. Attendees will then examine the role of technology in supporting these efforts.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between attendees in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

This event is part of a special “Café Series,” which delivers an engaging discussion on hard-hitting topics and provides a complimentary metal coffee tumbler, artisan coffee, and virtual entertainment.


Enabling frontline workers for everywhere commerce

The roles of physical and digital channels are being redefined, thanks in no small part to growing eCommerce adoption. Consumer behavior and market trends continue to evolve fast, including the desire for experiential retail that merges the offline and online journey.

Customers will always demand better shopping experiences, and retailers are eager to support their staff in delivering them. Increasing the use of employee engagement tools may be the key.

  • How can companies enable frontline workers to support customers’ experiential retail journeys?
  • What can organizations do to empower customer service representatives in a rapidly evolving eCommerce environment?
  • What challenges do brands face as they adapt their strategies, providing unique shopping experiences?

Job titles include Senior decision-makers responsible for Customer Service, Call Center, Store Operations in North America.

2:00 pm: Ortus Master of Ceremonies to make introductions
2:05 pm: Short introduction from Avanade
2:15 pm:
 Discussion instigated by the moderator and continued by the group

3:15 pm: End of session

Hosted by Avanade

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Event Detail

September 30, 2021 14:00
North America

Why attend?