Enabling frontline workers for everywhere commerce

Customer support and Ops leaders in North America are invited to join this virtual roundtable on “Enabling frontline workers for everywhere commerce”.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Enabling frontline workers for everywhere commerce

A great customer service experience drives revenue, profitability, and loyalty. In addition, it encourages customers to pay a premium for products, order more, and refer other customers. In fact, studies show that loyal customers are 5X more likely to repeat order and 4X more likely to refer new customers.

A bad customer service experience is a high cost to brand loyalty. Studies show that one in three customers will abandon a brand from a bad experience, and acquiring new customers is 5X more costly than retaining an existing customer. As a result, forward-thinking organizations should prioritize customer experience.

• How can companies empower customer service teams to support experiential journeys?
• What tools, including next-gen CRM and self-service capabilities, are proving essential to the modern retail experience?
• How are companies adapting their strategies to ensure continued personalization, relevance, transparency, and simplicity across their operations?