Enhancing Customer Trust in the Digital Age

Registration is no longer possible.

Tuesday, November 21st, 11:00 SGT

CX leaders in Singapore are invited to join this in-person masterclass on ‘Enhancing Customer Trust in the Digital Age’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary.

Enhancing Customer Trust in the Digital Age

In today’s digital marketplace, businesses must earn customer trust to succeed. Sophisticated deception amplifies the need for robust security, but AI and machine learning quickly identify fraudulent anomalies before customers are impacted. Biometrics like device fingerprinting also safeguard customers by generating unique identifiers to authenticate transactions. To fully reassure customers, businesses, governments, and law enforcement must collaborate across silos to combat fraud with a united front.

For companies expanding into new markets, understanding local digital identities is key to ensuring excellent CX. Connecting with stakeholders, leveraging data partnerships, and deploying biometric authentication fosters customer confidence when transacting cross-border. As 2024 nears, blending these strategies will enable businesses to deliver secure, seamless CX that builds enduring customer loyalty and trust.

  • How can AI and machine learning optimise fraud detection to protect customer experiences?
  • What role can biometrics play in reassuring customers their data is secure?
  • How can cross-sector collaboration give customers confidence in security during international expansions?

Skai Suites – Swissotel The Stamford

2 Stamford Rd, Singapore 178882 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by leaders interested in leveraging cutting-edge technologies like AI, machine learning, and device fingerprinting to address the growing threats of scams and fraud. 

Job titles may include CDOs, CISOs, CROs, CIOs, CTOs, VPs, Heads, Directors and Senior Managers of Risk, Fraud, Product, Data Science, IT and other relevant executives and professionals, Head of Fraud & Risk Management, Chief Information Security Officer, Chief Digital Officer as well as other senior decision-makers.

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 AM: Registration, Networking, and Drinks Reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Introduction to TrustDecision & Mastercard Identity
11:45 AM: Panel Discussion
12:05 PM: Q&A 
12:15 PM: Closing Remarks, Lunch is served
1:00 PM: Coffee, Tea and Networking


CO-FOUNDER | Tongdun Group
| TrustDecision

Jackal Ma is a visionary leader with a remarkable track record in using technology to drive positive social impact. With over three decades of experience in managing businesses across North America, Australia, Asia, and Europe, he is a seasoned executive in both technology and business. As the Co-founder of Tongdun Group and Chairman of TrustDecision, Jackal has spearheaded numerous initiatives that focus on inclusiveness, financial integrity, and the elimination of fraud, leaving a lasting imprint on the technology and financial industries.



Jim Luo is an accomplished professional with a diverse and extensive background in Banking, ICT, Artificial Intelligence (AI), Fintech, and Digital Fraud Prevention. As the Regional Director of APAC for TrustDecision, he plays a pivotal role in shaping the company’s strategies and solutions to address the evolving challenges of online identity and fraud for businesses across the Asia-Pacific region.



Nick Stipp is the VP and General Manager Asia Pacific for Mastercard Identity. He leads the
company’s expansion efforts in the region where Mastercard Identity has had a physical
presence since 2020. Originally from Canada, he has been based in Asia since 2008, having lived first in Beijing and now Singapore since 2015. He has held business leadership roles driving new products and regional expansion in both MNC and start-up organizations here. He holds bachelor’s degrees from the Wharton School of the University of Pennsylvania and an MBA from New York University.

Hosted by Mastercard Identity and TrustDecision

Event Detail

Tuesday, November 21, 2023 11:00

Why attend?