Enhancing IT services and operations with the power of AI

Registration is no longer possible.

IT leaders in ASEAN are invited to join this virtual roundtable on ‘Enhancing IT services and operations with the power of AI’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Enhancing IT services and operations with the power of AI

In 2020, companies around the globe were forced to quickly restructure how they conduct business. Digitalisation plans were accelerated, employees were moved to virtual workspaces, and business operations transitioned online. Consequently, there is now an ever-growing need for advanced support on the IT side of operations in order for companies to manoeuvre and operate smoothly on a daily basis.

Fortunately, Forrester identifies that AIOps is helpful in tackling the top IT service priorities which are reducing cost and minimising risk. Artificial Intelligence can predict 35% of incidents before they even happen, helping organisations improve their IT maturity from reactive to proactive.

  • What are companies’ top 3 digital transformation priorities in 2022?
  • In addition to manual redundant processes, disconnected and inflexible systems, and operational silos, what challenges do leaders commonly face?
  • While leveraging newer technologies, how have companies enhanced technology operations to be more effective? What hurdles are left to overcome?
  • What roles will DevOps and SRE (Site Reliability Engineering) play in the future of the industry?

Attended by:

CIO at Singapore Customs
VP, Technology at PNB
VP, IT Risk Management Head at Unionbank
VP, People and Support Management at CIMB
VP of Solution Architect at Enterprise at XL Axiata
AVP and Head of IT at Bank of Makati
Head of Information Security Risk Management at Krung Thai Bank
Head of Innovation at Standard Chartered Bank
Head of Data and Insights at Foodpanda
Manager of IT at Metrobank
Information Technology Operations Manager at Bank of The Philippine Islands

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 am: Welcome by The Ortus Club
11:10 am: Short Introduction from ServiceNow
11:15 am: Discussion on Enhancing IT services and operations with the power of AI
12:15 pm: Lucky draw and end of session

Hosted by ServiceNow

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Daniel Ng moderator


IT Transformation Solution Lead, Asia | ServiceNow