Reimagining the business experience for banking and wealth management

Registration is no longer possible.

Virtual Masterclass

Thursday, September 30th, 12:00 EST

Senior executives in North America are invited to join this virtual masterclass on “Reimagining the business experience for banking and wealth management”. It is a great opportunity to learn how to unlock the power of human potential and access total workforce transformation with a resilient, productive workforce experience that thrives in the hybrid world. 

The session will start with an exploration of key trends across the industry and associated challenges. Participants will also examine emerging best practices toward adapting to the changes, creating the best experiences for customers and employees alike.


Reimagining the business experience for banking and wealth management

While banking endured a significant impact throughout 2020 due to COVID-19, the industry was already experiencing disruption on multiple fronts prior to the outbreak. Dramatic shifts in consumer habits have led banking leaders to rethink their customer and employee experience strategies to sustain business growth.

The new business experience for banking empowers organizations and employees to transform the customer experience to now become entirely unique and high-touch, paving the way for new growth opportunities.

  • How can banks create digital empathy and personalized advice in a world where branch usage has dramatically declined?
  • What can banks do to create seamless, connected experiences across channels?
  • How can banks empower their employees to enable a better consumer experience?

Job titles include VPs, Directors, Heads, Chief Marketing Officers, CEOs, CIOs, COOs, CXOs, Chief Experience Officers, Head of Retail or Commercial Banking, Head of Customer Care, Head of Digital innovation, Head of Workplace, Chief People Officer, CDOs, Digital Transformation Heads, Innovation Heads, Head of Contact Center, Head of Transformation, and Digital Banking Heads in North America.

12:00 PM: Guest Login
12:05 PM: Introduction and Welcome Remarks
12:40 PM: Short Introduction by Avanade
12:55 PM: Closing Remarks
1:00 PM: End of Session

Hosted by Avanade

avanade logo

Michelle Baxter speaker


Financial Services Executive | Avanade

Dr. Edwin Van der Ouderaa speaker


Senior Managing Director Global Lead Customer, Sales and Service Practice | Accenture

Karen Bailey speaker


Global Head, Financial Services Industry, Business Advisories and GSIs | Microsoft

Michelle Caldwell speaker


Workplace Experience Executive, North America | Avanade