The Technology & IT Leaders’ Luncheon

Registration is no longer possible.

Wednesday, May 24th, 12:00 SGT

IT leaders in Singapore are invited to join this roundtable luncheon on ‘Extending service management beyond IT’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Hosted by
Freshworks logo

Extending service management beyond IT

Providing service management to organisations has evolved from basic service requests to providing new and emerging enterprise-scale tools and technologies that help automate business workflows and return solid ROI. Today, IT leaders are asked to provide solutions that support digital transformation initiatives in addition to enhancing predictable service delivery throughout the business.

As the importance of seamless service delivery continues to grow, extending service management (ESM) beyond IT has become a crucial business strategy. By incorporating service management principles across all departments, organisations can ensure consistent and efficient processes that lead to improved customer satisfaction and increased revenue. This requires a shift towards a holistic approach that focuses on end-to-end service delivery, rather than siloed departmental functions. By embracing this approach, organisations can realise significant benefits in terms of cost savings, productivity, and overall business agility.

  • What challenges can organisations expect when implementing an ESM strategy?
  • How can companies not only successfully implement ESM but drive rapid time-to-value?
  • What kind of improvements on what KPIs can be expected when successfully implementing an ESM strategy?

Garibaldi Italian Restaurant & Bar, Singapore

36 Purvis St, #01-02, Singapore 188613 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Technology Officer at ST Logistics
Head of Security & Infrastructure Architecture at ASM
Head of Information Technology at ExpressVPN
APJ Director for Marketing at Splashtop
Deputy Director, Clinical Informatics Group at iHiS
Senior Director of Solutions Engineering at Hashicorp
Director of Global Frontend IT Operations at STMicroelectronics
Director, Digital & Technology Services, SEA and Australia at Alvarez & Marsal
Director, Data Strategy & Analytics Division, and CIO Office at AETOS Holdings Pte Ltd
Director of Group IT & Cybersecurity at Yeo Hiap Seng
Programme Director at Splashtop
Senior Manager of Healthcare IT at Canon Medical System Corporation

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Freshworks
12:45 PM: Discussion instigated by the moderator & continued by the group over lunch
1:45 PM: Discussion brought to a close
2:00 PM: Coffee, tea, and networking

Event Detail

Wednesday, May 24, 2023 12:00

Why Attend?