An exclusive online discussion for executives responsible for Customer Service Teams across Australia and New Zealand.
Flexibility and Futureproofing: Remote Customer Service teams and the Future of Work.
The way companies connect with their customers is changing. As audiences grow bigger and broader, successful organisations are on the lookout for last-generation platforms and solutions aimed at reaching consumers around the world in a way that is both efficient and cost-effective.
Contact centres and remote customer services increasingly rely on cloud-based technology designed to simplify operations. Before, during, and after the COVID-19 crisis, businesses of all sizes have employed tools that simplify the management of contact centres while also providing their teams with more access and flexibility. Thanks to these solutions, companies can now work on their terms, easily and securely. Furthermore, this new approach is allowing businesses to prepare themselves for an ever-changing work environment in a financially sustainable manner.
- How can contact centres have more flexible infrastructures?
- Which technologies allow companies to connect with an increasingly broader audience?
- How can organisations optimise their resources to best serve their employees and their clients?
CIO at lendlease
CIO at VMCH
COO at Doodle
Head of Contact Centres at Bupa
Head of Networks & Infrastructure at Vocus
Head of Service Experience at Vocus
Head of Service & Operations at Sky
Assoc. Director of Strategic Workforce Planning at Optus
Executive Manager of Customer Operations at REA Group
Enterprise Security Architect at Lendlease
Enterprise Security Architect at Vodafone
2:00 pm: Welcome by The Ortus Club
2:05 pm: Introduction of participants
2:10 pm: Short address from Google
2:15 pm: Discussion instigated by the moderator and continued by the group
3:15 pm: End of session