The CX and IT Leaders’ Masterclass

Tuesday, October 17th, 11:00 SGT

CX and IT leaders in Singapore are invited to join this luncheon on ‘From buzzword to reality: Navigating the transition to digital CX 2.0‘. 

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

From buzzword to reality: Navigating the transition to digital CX 2.0

In the hyperconnected era, customer experience (CX) differentiation is key for businesses to maintain their competitive edge. The rise of technologies such as generative AI and virtual reality is transforming digital CX from a buzzword to an intuitive, context-driven, multi-channel interaction. Understanding these shifts reveals how businesses adapt to changing consumer expectations.

Meanwhile, the inclusion of generative AI and omnichannel presence continues to reshape the digital CX landscape. By leveraging these emerging technologies effectively, businesses can significantly enhance their digital CX. As the journey towards digital CX 2.0 unfolds, companies need to navigate this complex transformation, providing a comprehensive perspective on the creation of superior digital customer experiences.

  • How are current trends in digital customer experience reshaping the ways businesses interact with consumers?
  • What role do generative AI and omnichannel presence play in transforming enterprise-level digital CX?
  • What are some effective strategies for leveraging emerging technologies to enhance digital customer experience, and how can businesses navigate the transition to digital CX 2.0?

Skai Suites Swissotel The Stamford SingaporeSwissôtel The Stamford

2 Stamford Rd, Singapore 178882 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in pioneering the next frontier of customer experience through integrated, omnichannel strategies.

Job titles may include Chief Marketing Officer, Chief Experience Officer, Chief Customer Officer, Chief Information Officer, Chief Technology Officer, and SVP/VP/Head/Director/Senior Managers of Marketing, Customer Experience, Brand, Digital Transformation, and Contact Centre, as well as other relevant executives.

11:00 AM: Registration, networking, and drinks reception
11:30 AM: Welcoming address by The Ortus Club
11:35 AM: Short Address by Tata Communications
11:45 AM: Fireside Chat
12:05 PM: Open Discussion / Q&A
12:30 PM: Closing Remarks
12:35 PM: Lunch and networking


Director, Strategic Solutions Sales |
Tata Communications


VP & COO (APAC) | General Assembly

Hosted by Tata Communications

Tata Communications logo

Event Detail

Tuesday, October 17, 2023 11:00

Why attend?