The CX Leaders’ Roundtable

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Wednesday, August 23rd, 12:00 SGT

Senior executives in Singapore are invited to join this roundtable luncheon on ‘From buzzword to reality: Navigating the transition to digital CX 2.0’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

From buzzword to reality: Navigating the transition to digital CX 2.0

In the hyperconnected era, customer experience (CX) differentiation is key for businesses to maintain their competitive edge. The rise of technologies such as generative AI and virtual reality is transforming digital CX from a buzzword to an intuitive, context-driven, multi-channel interaction. Understanding these shifts reveals how businesses adapt to changing consumer expectations. 

Meanwhile, the inclusion of generative AI and omnichannel presence continues to reshape the digital CX landscape. By leveraging these emerging technologies effectively, businesses can significantly enhance their digital CX. As the journey towards digital CX 2.0 unfolds, companies need to navigate this complex transformation, providing a comprehensive perspective on the creation of superior digital customer experiences.

  • How are current trends in digital customer experience reshaping the ways businesses interact with consumers?
  • What role do generative AI and omnichannel presence play in transforming enterprise-level digital CX?
  • What are some effective strategies for leveraging emerging technologies to enhance digital customer experience, and how can businesses navigate the transition to digital CX 2.0?

Flutes at the National Museum, SingaporeFlutes at the National Museum, Singapore

93 Stamford Rd, #01-02 National Museum of Singapore, Singapore 178897 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Digital, Data & Innovation Officer at HSBC Singapore
SVP at Citi
VP, Customer Delivery experience II Global Supply chain, Digital CX at Schneider Electric
Head of Client Engagement at Maybank Securities
Head of Customer Experience at Foodpanda
Head of IT at QAF Limited
Head of Small Commercial Insurance, Asia at Chubb
Head of Client Solutions and Client Intelligence at HSBC Singapore Limited
Digital Group Director, Consumer Goods at DKSH
Director, Digital Marketing APAC at Mastercard
Director at Credit Suisse
Associate Director at Carsome

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address from Tata Communications
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close
2:00 PM: Coffee, tea, and networking

Hosted by Tata Communications

Tata Communications logo

Event Detail

Wednesday, August 23, 2023 12:00
SGT
Singapore

Why attend?