From customer experience to customer excellence

Product, Marketing, CX, and IT leaders in Travel, Hospitality, BFSI, Retail, and ECommerce in Seoul, South Korea are invited to join this roundtable luncheon on ‘From customer experience to customer excellence’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

From customer experience to customer excellence

According to McKinsey & Company, ‘Companies that adapt to the changing needs of customers will recover more rapidly and be better positioned than competitors.’ Unfortunately, developing the agility to meet these changing customer needs is easier said than done.

Accelerating demand for business growth and customer data integration are but a few of the challenges on the path to better customer experience (CX). In order to adapt, forward-thinking leaders are exploring the potential of unifying communication channels to drive comprehensive insights and, ultimately, personalisation.

  • What technologies enable seamless CX and omnichannel communications?
  • How does innovation drive companies to turn CX into business value?
  • What are the obstacles to and key considerations for CX personalisation?

Join leaders interested in discussing how to enable more meaningful customer engagement.

Job titles may include CMO, CTO, CIO, Head, VP, Director of Product, Marketing, Customer Experience, and IT, and other business decision-makers.

11:00 AM: Arrival of guests
11:30 AM: Welcome by The Ortus Club
11:40 AM: Short address by Syniverse
11:45 AM: Lunch
12:45 PM: Discussion Instigated by the moderator and continued by the group
1:45 PM: Discussion brought to a close
2:00 PM: Guests normally start leaving

Hosted by Syniverse

Event Detail

Wednesday, October 26, 2022 11:00
Seoul, South Korea

Why attend?