From customer experience to customer excellence

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Product, Marketing, CX, and IT leaders in Travel, Hospitality, BFSI, Retail, and ECommerce in Seoul, South Korea are invited to join this roundtable luncheon on ‘From customer experience to customer excellence’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

From customer experience to customer excellence

According to McKinsey & Company, ‘Companies that adapt to the changing needs of customers will recover more rapidly and be better positioned than competitors.’ Unfortunately, developing the agility to meet these changing customer needs is easier said than done.

Accelerating demand for business growth and customer data integration are but a few of the challenges on the path to better customer experience (CX). In order to adapt, forward-thinking leaders are exploring the potential of unifying communication channels to drive comprehensive insights and, ultimately, personalisation.

  • What technologies enable seamless CX and omnichannel communications?
  • How does innovation drive companies to turn CX into business value?
  • What are the obstacles to and key considerations for CX personalisation?

Signiel Hotel Seoul – Studio 1

300 Olympic-ro, Songpa-gu, Seoul, South Korea | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Chief of Digital Product Division at CJ올리브영
Managing director of luxury fashion division at Lotte Department Store
고객경험본부장 at 하나투어(HANATOUR)
Deputy Division Manager at 넥슨코리아

Representative Director, Coupang Eats Services at Coupang
Director at LG
Head of C2C Growth Dept at SentBe

11:00 AM Arrival of Guests and Drink Reception
11:30 AM Welcome by The Ortus Club
11:35 AM Short address by Syniverse
11:45 AM Discussion instigated by the moderator and continued by the group
12:45 PM Discussion brought to a close and lunch
2:00 PM Guests normally start leaving

Hosted by Syniverse