From customer experience to customer excellence

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Product, Marketing, CX, and IT leaders in Travel, Hospitality, BFSI, Retail, and ECommerce in Jakarta, Indonesia are invited to join this roundtable luncheon on ‘From customer experience to customer excellence’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

From customer experience to customer excellence

According to McKinsey & Company, ‘Companies that adapt to the changing needs of customers will recover more rapidly and be better positioned than competitors.’ Unfortunately, developing the agility to meet these changing customer needs is easier said than done.

Accelerating demand for business growth and customer data integration are but a few of the challenges on the path to better customer experience (CX). In order to adapt, forward-thinking leaders are exploring the potential of unifying communication channels to drive comprehensive insights and, ultimately, personalisation.

  • What technologies enable seamless CX and omnichannel communications?
  • How does innovation drive companies to turn CX into business value?
  • What are the obstacles to and key considerations for CX personalisation?

The Langham, JakartaThe Langham

Sudirman Central Business District 8 SCBD, Lot 28, RT.5/RW.3, Senayan, Kec. Kby. Baru, Daerah Khusus Ibukota Jakarta 12190, Indonesia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

SVP, Head of Customer Experience at PT Smartfren Telecom Tbk
VP of Product SMB at Indosat Ooredoo
VP of Community Experience at Gojek
Senior Data Scientist & AVP at PT Smartfren Telecom Tbk
Country Head & Director at
Head of Product Assurance and Operation at Indosat Ooredoo
Guest Experience Director at Gran Melia Jakarta
Senior Product Manager at Tokopedia

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:40 PM: Short address by Syniverse
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Syniverse

Event Detail

Wednesday, September 14, 2022 12:00

Why attend?