FSI trends in Southeast Asia: what’s driving great experiences in the new normal?

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Virtual Luncheon Roundtable

Wednesday, July 28th, 11:00 SGT

An exclusive discussion for senior CX and marketing executives of prominent FSI firms in Singapore.


FSI trends in Southeast Asia: what’s driving great experiences in the new normal?

As customers and employees emerge from the pandemic, financial service organisations across Southeast Asia are tasked with rewriting the playbook for the way people bank and invest. From understanding how individuals choose to bank, their changing expectations from their insurance providers, what’s impacting consumer spending habits, and enabling teams to securely access data remotely, this unprecedented shift requires the industry to rethink and redesign each of the experiences it delivers.

  • What are the most significant shifts in consumer expectations and behaviours? How is customer experience being tailored at scale?
  • How are companies driving a culture of customer centricity in this new environment?
  • What can companies do to continually improve the experiences they deliver based on consumer expectations?

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Welcome lunch 

Our virtual lunch roundtables provide a great opportunity for energetic networking while you and your peers share knowledge over a local lunch that is delivered to your doorstep in anticipation of the event.

Attended by:

Co-Founder and Co-CEO at Symbo
Co-Founder and CEO at Smartkarma
Co-founder and Head of Product at ADDX (formerly iSTOX)
CEO at Hong Leong Assurance
Chief Client Officer at Endowus
Deputy COO at iFAST
Managing Director at Fave
VP of Marketing at Coda Payments
AVP of Online Marketing & Digital COE at FWD Insurance
Country Head and VP of Neobank & Cards Strategy at NIUM
Head of Digital at Chubb
Head of Distribution at Syfe
Head of Marketing at Xendit
Head of APAC Marketing and Lead of APAC Regional Site at Stripe
Director of Customer Experience at hoolah
Director of Sales & Marketing at DirectAsia Insurance
GM, Singapore & Malaysia at Atome
Country Manager at StashAway

For insight on this event, photos and guest interactions, see our post on LinkedIn.

11:00 am: Introduction by Ortus Club
11:05 am: Introduction of participants
11:15 am: Short address and presentation from Qualtrics
11:30 am: Discussion instigated by the moderator and continued by the group
12:30 pm: Session ends

Hosted by Qualtrics