The Future of Customer Experience in Hong Kong

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Roundtable Dinner

Thursday, May 17th, 19:00 HKT

An exclusive dinner discussion for Heads of Customer Experience of prominent firms based in Hong Kong.


The Future of Customer Experience in Hong Kong

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.

We discussed:

  • What are companies in Hong Kong doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

Spiga Hong KongSpiga

3/F, Lht Tower Podium, Central, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CEO of Asia at Brooks Brothers
CEO at Indigo Living
CEO at Roberto Cavalli
Co-Founder & Chief Development Officer at Ztore
Chief Experience Officer & Managing Director at Tofugear
General Manager at Kampery Development
Managing Director, International azt Lalamove
CFO of APAC at Ferragamo
Head of Hong Kong, Tmall World at Alibaba
Head of Corporate at GoGoVan
Head of Customer Experience at Cathay Pacific Airways
Head of Customer Experience at HABBITZZ
Head of Innovation at Storefront
Head of Product & Planning at Ztore
Director of Partner & Customer Success at GuavaPass
Director of Partnerships & Digital at Prenetics
Director of Product at Lalamove
Group Development Director at Bluebell
Business Director at Catalo

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Hosted by Zendesk

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Event Detail

Thursday, May 17, 2018 18:30
Hong Kong

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