An exclusive virtual discussion for CX leaders in the support and marketing.
The future of enterprise retail: holiday-proof customer experience
Customer preferences have always been in a constant state of transformation, even prior to the global pandemic. COVID-19 served to accelerate this process, raising the potential of digital channels to keep up with demand. As inquiry volumes increase, however, especially during the holiday season, the risk of customer support failure remains ever-present.
AI-enabled automation may prove key toward the more effective management of these peaks. In addition to reducing call center traffic, leaders hope to employ solutions that will help their organizations scale while keeping customer experience at the forefront.
- What impact is AI currently having on the quality of customer service provided?
- In what areas of the business can automation play a significant role in improving customer service?
- How are companies leveraging digital transformation to achieve optimal human capital?
CGO at Walmart México y Centroamérica
VP of Treasury Management & Venture Banking at Pacific Western Bank
Global Head of Service Excellence, Customer Success at OLX Group
Head of Sales PT, Digital, Ecommerce & Marketplaces at OLX Group
Head of Omni-channel Consumer Lending at Walmart
Manager of Customer Experience & PT at OLX Group
eCommerce Tech Lead at Eileen Fisher
For insight on this event, photos and guest interactions, see our post on LinkedIn.
2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session