The Wealth Management Leaders’ Roundtable

Future of finance: Personalising wealth management for the digital-first

The adoption of a digital-first approach in wealth management, while exciting and increasingly necessary, raises questions about how to balance convenience with personalised human interaction. Digital tools and data analytics can enhance services, but clients may feel disconnected from their advisors and concerned about data privacy and security. Wealth management needs hybrid engagement models to survive amidst market volatility, the current interest rate environment, and inflation.

To strike the right balance, wealth management firms must find ways to leverage technology while still providing a bespoke experience, especially as more players, namely digital banks, enter the space. This requires careful consideration of how data is collected, stored, and used to shape services. As the industry continues to evolve towards a digital-first approach, it is important to discuss these issues and find solutions that prioritise both convenience and personalisation in wealth management services.

• What challenges do companies face in modernising wealth management and other financial services? What are the barriers to transformation?
• What trends and services are customers beginning to expect? How can companies navigate the challenges of multi-generational wealth transfer?
• What does the future of wealth management look like? What technologies and strategies are defining the industry?