Future of retail CX: services are the new experience

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Virtual Roundtable

Tuesday, May 18th, 15:00 HKT

An exclusive online discussion for CX leaders from retail sectors in Hong Kong and Singapore.


Future of retail CX: services are the new experience

The future of retail has descended upon the industry in an array of compressed timelines for digital transformation. While technology will be a key element to strive forward, retailers have to be poised, ready, and empathetic to meet the new challenges of shopping in-person, digitally, or through a combination of both.

As conversational experience enters the picture, consumers’ expectations of having a simple interaction are now being elevated into creating meaningful customer conversations through an omnichannel experience.

  • How is conversational CX leading the future of the retail industry?
  • How do companies balance the customer engagement between online and offline in adapting to new behaviours?
  • What are the major CX investment priorities for retailers to survive, sustain, and strive toward in the near future?

Attended by:

CPC and Division Director of Skincare Prestige at Shiseido
VP of Operations at Love, Bonito
Head of Marketplace at Foodpanda
Head of Growth & Innovation at DKSH
Head of Integrated Marketing Communications at QNET
Managing Director at BLANCO
Executive Director of Product & Strategic Planning at charles&keith
Regional Director of Retail at Indo+Suisse Group
Regional Director and Lead of Function Technology at Estée Lauder
Senior Director of Group Technology & Transformation at Luenthai
Director of Retail & Ecommerce at PCCW

3:00 pm: Ortus Master of Ceremonies to make introductions
3:10 pm: Short Introduction by Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session

Hosted by Zendesk

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Event Detail

Tuesday, May 18, 2021 15:00
Hong Kong, Singapore

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