An exclusive online discussion for CX leaders from retail sectors in Hong Kong and Singapore.
Future of retail CX: services are the new experience
The future of retail has descended upon the industry in an array of compressed timelines for digital transformation. While technology will be a key element to strive forward, retailers have to be poised, ready, and empathetic to meet the new challenges of shopping in-person, digitally, or through a combination of both.
As conversational experience enters the picture, consumers’ expectations of having a simple interaction are now being elevated into creating meaningful customer conversations through an omnichannel experience.
- How is conversational CX leading the future of the retail industry?
- How do companies balance the customer engagement between online and offline in adapting to new behaviours?
- What are the major CX investment priorities for retailers to survive, sustain, and strive toward in the near future?
CEO at QNET
CPC and Division Director of Skincare Prestige at Shiseido
VP of Operations at Love, Bonito
Head of Marketplace at Foodpanda
Head of Growth & Innovation at DKSH
Head of Integrated Marketing Communications at QNET
Managing Director at BLANCO
Executive Director of Product & Strategic Planning at charles&keith
Regional Director of Retail at Indo+Suisse Group
Regional Director and Lead of Function Technology at Estée Lauder
Senior Director of Group Technology & Transformation at Luenthai
Director of Retail & Ecommerce at PCCW
3:00 pm: Ortus Master of Ceremonies to make introductions
3:10 pm: Short Introduction by Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session