An exclusive online discussion for senior banking executives in Indonesia.
Future-proof digital banking: integrating technology, enabling agility, and securing customer interactions
2020 was the year of accelerated digital transformation, as banks quickly adopted technology solutions that enabled secure onboarding of new customers and delivered exceptional customer experiences online. Digital identity is a key enabler to understanding who users are, which devices they use, and what preferences can be leveraged for more personalised service across all channels.
Banking is now more sophisticated than ever, with AI-powered applications, in-depth consumer analytics, and even passwordless authentication. In addition to the growing potential of mobile technology, advances in cybersecurity will create even more opportunities for the industry at large. The question is, how are key players responding to these changes and further future-proofing their businesses?
- What significant changes in consumer behaviour and industry regulations are driving the digital transformation of banks?
- How do we balance security and privacy requirements with customer expectations for hyper-personalised, convenient, and instant service interactions?
- What does an ideal hybrid banking strategy look like, addressing traditional and more modern customer needs?
- Which tools and techniques are paving the way for digitally mature banks?
Regional CEO at Bank Mandiri
SVP and Head of Business Planning & Analytics at Maybank
VP of Digital Sales & Distribution at PT Bank Rakyat Indonesia Agroniaga Tbk.
VP of MIS Finance and Business Reporting Head at PT Bank BTPN
VP of Data Architect at Commonwealth Bank
Head of Strategic Performance Management at Bank Mandiri Taspen
Head of IT at Bank Mandiri Taspen
Head of Digital Engineering & Architecture at Adira Finance
Head of Retail and Digital Banking at Bank Mandiri Taspen
Head of Bancassurance at PT Asuransi Adira Dinamika
Head of Core Platform Unit at LinkAja
Head of Information Security Management at PT Bank Danamon
Director of Digital Assets & Portfolio at Boost
Lead of Customer Centricity Transformation at PT Axa Financial
For insight on this event, photos and guest interactions, see our post on LinkedIn.
10:30 am: Introduction by The Ortus Club
10:35 am: Introduction of participants
10:45 am: Short address from ForgeRock
10:55 am: Discussion instigated by the moderator and continued by the group
11:45 am: End of session