Future-proof digital banking: integrating technology, enabling agility, and securing customer interactions

An exclusive online discussion for senior banking executives in Indonesia.

Future-proof digital banking: integrating technology, enabling agility, and securing customer interactions

2020 was the year of accelerated digital transformation, as banks quickly adopted technology solutions that enabled secure onboarding of new customers and delivered exceptional customer experiences online. Digital identity is a key enabler to understanding who users are, which devices they use, and what preferences can be leveraged for more personalised service across all channels.

Banking is now more sophisticated than ever, with AI-powered applications, in-depth consumer analytics, and even passwordless authentication. In addition to the growing potential of mobile technology, advances in cybersecurity will create even more opportunities for the industry at large. The question is, how are key players responding to these changes and further future-proofing their businesses?

• What significant changes in consumer behaviour and industry regulations are driving the digital transformation of banks?
• How do we balance security and privacy requirements with customer expectations for hyper-personalised, convenient, and instant service interactions?
• What does an ideal hybrid banking strategy look like, addressing traditional and more modern customer needs?
• Which tools and techniques are paving the way for digitally mature banks?