The Future of Retail: CX in 2021 and beyond

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Virtual Roundtable

Tuesday, April 13th, 11:00 / 14:00 EST

An exclusive virtual discussion for CX leaders in the sales industry across the United States.

THE TOPIC

The Future of Retail: CX in 2021 and beyond

The past year has fueled innovation in customer experience. As an estimated 65% of customers will abandon a company after a negative interaction, industry leaders are taking stock of their CX goals and researching tools that can best help achieve them.

In 2021, successful companies will rely on the intelligent automation of their contact centers designed to handle unprecedented amounts of queries while saving costs, improving CSAT, and ultimately turnout. These solutions can also empower customers by providing higher personalization and self-service options, freeing customer service agents for more valuable brainwork and human-to-human communication.

  • How can AI and automation boost CX and drive profit?
  • What innovative solutions can best speed up and simplify operations whilst dealing with unprecedented amounts of queries?
  • What changes in CX can help improve CSAT scores?

Attended by:

  • CEO and President at Aldo Foods
  • CEO and Co-Founder at WindowsWear
  • VP of Customer Experience at FIGS
  • VP of Product Marketing at Indow Windows
  • VP of Customer Advocacy & Operational Performance at Redbubble
  • Head of Customer Support Operations Management at Azimo
  • Head of Customer Experience at OnStar Insurance
  • Director of Customer Experience at Gympass
  • Director of Global Customer Success Operation at Redbubble
  • Director of Customer Experience at Made In
  • Director of Customer Experience at Gympass
  • Director at AllHeart
  • Director of Customer Experience at Hint Inc
  • Manager of Quality at Paypal

11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants and short address from Ada
11:20 am: Discussion instigated by the moderator and continued by the group
12:30 pm: End of session

_________________________________________________________

2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Hosted by Ada Support

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Event Detail

April 13, 2021 11:00
Virtual
United States

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