Future Trends in Voice Communications: Shaping Customer Engagement and Brand Identity

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Thursday, March 7th, 18:30 MYT

Technology and Digital Transformation leaders in Kuala Lumpur are invited to join this roundtable dinner on ‘Future Trends in Voice Communications: Shaping Customer Engagement and Brand Identity’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.


Future Trends in Voice Communications: Shaping Customer Engagement and Branded Calling

Maximising customer experiences across voice communications is a dynamic field that intertwines the sophistication of programmable voice conversations with the critical need for secure customer communication. This integration significantly enhances CX and elevates brand value. By adopting programmable voice communications, businesses can offer personalised and engaging interactions that resonate deeply with customers. The focus on secure communication is not just about protecting data; it’s about building customer trust and loyalty. 

In today’s digital age, where fraud is a growing concern, implementing robust security measures in voice communications is imperative. By reducing fraud, businesses not only safeguard their customers but also cut down operational costs. Branded Voice is emerging as a secure communications technology that leaders today are finding success in mitigating fraud and reducing costs. Furthermore, Silent Authentication stands out as a game-changer in customer verification. It ensures discreet security, enhancing customer convenience and trust without disrupting the communication flow. With these technologies readily available in 2024 and innovations continuously coming out, the ultimate goal is to create a seamless, secure, and personalised communication experience that strengthens customer relationships and fosters long-term loyalty. 

  • What challenges do businesses face in personalising voice communications to improve customer loyalty?
  • What are the most effective solutions for maintaining security in voice communications without hindering customer experience?
  • How might emerging trends in voice communications shape the future of customer engagement and brand differentiation?


Chief Financial Officer (Global Business Services) at Standard Chartered Bank
Head of Digital Banking & Innovations at Alliance Bank Malaysia Berhad
Group Head of Product Design at Bolttech
Director of Product at MoneyLion
Associate Director – Cloud Transformation & App Modernization at AIA Group
Head of Customer Experience APAC at Zurich Insurance
Head Of Customer Experience at AHAM Asset Management Berhad
Head of Customer Experience Strategy at Hong Leong Assurance Berhad
Head of Growth and Alliances at HCK Capital Group
Head of Brand and Communications at Malaysian Insurance Institute
Client Engagement Manager at AHAM Asset Management Berhad
Head of Direct-to-Consumer at Qoala
Head of Solutions at Ping Pong Payments

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM Arrival of guests
7:00 PM Welcome by The Ortus Club
7:05 PM Short address by Vonage
7:15 PM Discussion instigated by the moderator and continued by the group
8:15 PM Discussion brought to a close
9:00 PM Guests continue networking

Nobu, Kuala LumpurNobu Kuala Lumpur

L4A-05, Level 4A Shoppes at Four Seasons Place Kuala Lumpur No, 145, Jln Ampang, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Vonage

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Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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