Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

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Tuesday, May 14th, 18:30 CET

CX and Product leaders in Düsseldorf are invited to join this roundtable dinner on ‘Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

The customer service landscape has witnessed a transformative shift, moving far beyond the confines of the traditional contact centre to embrace a wide array of digital channels. In this experience-driven era, businesses must recognise that contact centres are not merely the only hub for customer interaction. Customers demand seamless engagement across digital platforms and expect personalised service, viewing contact centres as their primary touchpoint. 

A contact centre is not just an operational necessity; it’s a primary gateway between businesses and their customers. While modern companies are inundated with customer data, effectively harnessing it remains a challenge. By integrating modern technologies, such as cognitive collaboration and data analytics, businesses can shape a contact centre that doesn’t just envision the future but actively constructs it. Today, empowering customer experiences is not about setting lofty goals or overhauling systems alone but leveraging current capabilities to exceed customer expectations in an interconnected world.

  • How are digital channels reshaping the traditional role of contact centres?
  • What technological solutions can modern businesses integrate to optimise customer data?
  • How can contact centres balance the demands of personalisation and scalability in an experience-driven economy?

Senior Vice President Supplier & Customer Excellence at Brenntag
Head of Digital Marketing at GALERIA
Director Business Development Sustainability at Brenntag Essentials
SMP and Director Energy Industry, for DXC Europe at DXC Technology
Senior Expert Digitalization at SMS group GmbH
Senior Digital Marketing Manager at GROHE
Technical Director at DXC Technology
Innovation Management at WEPA
Webshop Manager, E-Commerce at Schneider Electric
Team Lead Tarifrechner-Entwicklung at Gothaer
Logistics Customer Management at Schneider Electric

For insight on our event, photos and guest interactions, see our page on LinkedIn.

6:30 PM: Arrival of guests and drink reception
7:00 PM:
Welcoming and opening address by The Ortus Club
7:10 PM:
Short introduction by Webex by Cisco
7:20 PM:
Discussion instigated by the moderator and continued by the group
7:50 PM:
Appetizers are served
8:20 PM:
Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM:
Guests normally start leaving

Hyatt Regency Dusseldorf

Speditionstraße 19, 40221 Düsseldorf, Germany | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by Webex by Cisco

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

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