Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

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Tuesday, September 26th, 18:30 PDT

Senior Executives in Irvine are invited to join this roundtable dinner on ‘Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

For insight on this event, photos and guest interactions, see our post on LinkedIn.

Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

The customer service landscape has witnessed a transformative shift, moving far beyond the confines of the traditional contact center to embrace a wide array of digital channels. In this experience-driven era, businesses must recognize that contact centers are not merely the only hub for customer interaction. Customers demand seamless engagement across digital platforms and expect personalized service, viewing contact centers as their primary touchpoint. 

A contact center is not just an operational necessity; it’s a primary gateway between businesses and their customers. While modern companies are inundated with customer data, effectively harnessing it remains a challenge. By integrating modern technologies, such as cognitive collaboration and data analytics, businesses can shape a contact center that doesn’t just envision the future but actively constructs it. Today, empowering customer experiences are not about setting lofty goals or overhauling systems alone but leveraging current capabilities to exceed customer expectations in an interconnected world.

  • How are digital channels reshaping the traditional role of contact centers?
  • What technological solutions can modern businesses integrate to optimize customer data?
  • How can contact centers balance the demands of personalization and scalability in an experience-driven economy?

The Deck Restaurant

647 South Coast Hwy Laguna Beach, CA 92651 | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

EVP, Marketing at Teleperformance
EVP, Enterprise Strategy, Innovation, Partnerships at CoreLogic
Managing Director at Gateway Group
Sr. Director at KDP
Sr. Director of Development at UCI Health
Director at Kantar
Director of GTM and Revenue Strategy at Pacific Dental Services
Director, USCP CTO Cloud Native Architecture, Engineering, & Innovation at Kyndryl
Director, Software Architecture at Telesign
Director, Enterprise Architecture at Arbonne International
Senior Client Development Manager at RGP
Product, Operations, AI at Taco Bell
Data Quality Professional at CoreLogic

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and drink reception
7:00 PM: Welcoming and opening address by The Ortus Club
7:10 PM: Short introduction by Webex by Cisco
7:20 PM: Discussion instigated by the moderator and continued by the group
7:50 PM: Appetizers are served
8:20 PM: Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM: Drinks and networking

Hosted by Webex

Event Detail

Tuesday, September 26, 2023 18:30

Why attend?