Elevating CX through Data & Technology: Redefining Engagement in Digital

Thursday, October 17th, 18:30 EDT

CX and Customer Service leaders in Montreal are invited to join this roundtable dinner on ‘Elevating CX through Data & Technology: Redefining Engagement in Digital’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.

Elevating CX through Data & Technology: Redefining Engagement in Digital

In today’s digital-first world, the evolution of customer experience stands at the forefront of business strategy. As customer interactions extend beyond traditional contact centers into a plethora of digital touchpoints, the imperative for seamless and personalized service has intensified. CX professionals recognize that these touchpoints are not merely supplementary channels but integral elements of the customer journey, offering rich data that, when leveraged effectively, can transform customer engagement.

To truly differentiate in the market, businesses must adopt a holistic approach to CX that integrates cutting-edge technologies such as AI-driven analytics, real-time data processing, and personalised engagement tools. These technologies enable businesses to anticipate customer needs, tailor experiences to individual preferences, and engage customers more effectively at every touchpoint.

  • How can businesses leverage digital touchpoints to gather actionable insights and enhance customer relationships?
  • What are the key technologies that drive personalised and proactive customer experiences?
  • How can organisations ensure scalability and consistency in customer experiences as they incorporate more complex technologies and data strategies?

Join leaders interested in shaping the future of digital customer engagement, harnessing innovative technologies, and elevating contact center strategies to meet the dynamic demands of the modern consumer.

Job titles may include SVP, VP, Head of, Sr. Dir (Digital Technology, Customer Experience, Customer Solutions, Customer Care, Contact Center Operations, Client Services, Client Experience, Customer Operations, Customer Technical Services), and other senior decision-makers. 

6:30 PM Arrival of guests and drink reception
7:00 PM Welcoming and opening address by Ortus
7:10 PM Short introduction by WebEx
7:20 PM Discussion instigated by the moderator and continued by the group
7:50 PM Appetizers are served
8:20 PM Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM Guests normally start leaving

Auberge Saint-Gabriel, Montreal

426 St Gabriel St, Montreal, Quebec H2Y 2Z9, Canada | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by WebEx

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

See what our guests are saying

Event Detail

Thursday, October 17, 2024 18:30
EDT
Montreal

Why attend?