Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

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Thursday, January 25th, 18:30 EST

CX leaders in Toronto are invited to join this roundtable dinner on ‘Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

The customer service landscape has witnessed a transformative shift, moving far beyond the confines of the traditional contact center to embrace a wide array of digital channels. In this experience-driven era, businesses must recognize that contact centers are not merely the only hub for customer interaction. Customers demand seamless engagement across digital platforms and expect personalized service, viewing contact centers as their primary touchpoint. 

A contact center is not just an operational necessity; it’s a primary gateway between businesses and their customers. While modern companies are inundated with customer data, effectively harnessing it remains a challenge. By integrating modern technologies, such as cognitive collaboration and data analytics, businesses can shape a contact center that doesn’t just envision the future but actively constructs it. Today, empowering customer experiences are not about setting lofty goals or overhauling systems alone but leveraging current capabilities to exceed customer expectations in an interconnected world.

  • How are digital channels reshaping the traditional role of contact centers?
  • What technological solutions can modern businesses integrate to optimize customer data?
  • How can contact centers balance the demands of personalization and scalability in an experience-driven economy?

Canoe Restaurant, Toronto

66 Wellington St W 54th floor, Toronto, ON M5K 1H6, Canada | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

AVP, Enterprise API Management and Integration at TD
Director at CIBC
Director at Sun Life
Director, Commerce Solutions at CIBC
Director, Change & Process Management at CIBC
Director, CTO at Prism
Director, Transformation Initiatives and Resource Optimization at CIBC
Product Group Technology Lead at TD
Associate Dean at Sheridan College
Solution Architect at Enbridge
Program Manager at TD Bank

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and drink reception
7:00 PM: Welcoming and opening address by The Ortus Club
7:10 PM: Short introduction by Webex by Cisco
7:20 PM: Discussion instigated by the moderator and continued by the group
7:50 PM: Appetizers are served
8:20 PM: Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM: Drinks and networking

Hosted by Webex

Event Detail

Thursday, January 25, 2024 18:30
EST
Toronto

Why attend?