Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

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Wednesday, January 31st, 18:30 PST

CX leaders in Vancouver are invited to join this roundtable dinner on ‘Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Harnessing Data & Technology: The New Frontier of Empowering Customer Experiences

The customer service landscape has witnessed a transformative shift, moving far beyond the confines of the traditional contact centre to embrace a wide array of digital channels. In this experience-driven era, businesses must recognise that contact centres are not merely the only hub for customer interaction. Customers demand seamless engagement across digital platforms and expect personalised service, viewing contact centres as their primary touchpoint. 

A contact centre is not just an operational necessity; it’s a primary gateway between businesses and their customers. While modern companies are inundated with customer data, effectively harnessing it remains a challenge. By integrating modern technologies, such as cognitive collaboration and data analytics, businesses can shape a contact centre that doesn’t just envision the future but actively constructs it. Today, empowering customer experiences is not about setting lofty goals or overhauling systems alone but leveraging current capabilities to exceed customer expectations in an interconnected world.

  • How are digital channels reshaping the traditional role of contact centres?
  • What technological solutions can modern businesses integrate to optimise customer data?
  • How can contact centres balance the demands of personalisation and scalability in an experience-driven economy?

L’abattoir, Vancouver

217 Carrall St, Vancouver, BC V6B 2J2, Canada | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Co-Founder / CTO at Stack Moxie
CIO at Real Estate Board of Greater Vancouver
CTO at Global Study
CTO at Consultant at BluByte Technologies
VP, Corporate Communications and Marketing at Raymond James Ltd.
Founder/Director at Steps Along the Way
Director, Customer Experience at Assurant
Director, Communications & Marketing at Alzheimer Society of BC
Director, Communications & Engagement, VPFO at UBC
Director of Technology at SanMar Canada
IT Solutions Architect at Provincial Health Services Authority
Senior Architect at lululemon
Information Systems Analyst at University of British Columbia
Developer Advocate, Office of The CTO at Solace
Info Sec Architect at Fraser Health Authority
IT Enterprise Solution Lead at BC Hydro
Technology Specialist at London Drugs Limited
Enterprise Architect at TransLink

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and drink reception
7:00 PM: Welcoming and opening address by The Ortus Club
7:10 PM: Short introduction by Webex by Cisco
7:20 PM: Discussion instigated by the moderator and continued by the group
7:50 PM: Appetizers are served
8:20 PM: Discussion ends, mains are served, guests are encouraged to stay and network
9:00 PM: Drinks and networking

Hosted by Webex

Event Detail

Wednesday, January 31, 2024 18:30
PST
Vancouver

Why attend?