Please join us for an engaging and fun experience where Avanade discusses insights and advice about creating a seamless experience for your clients across many different channels.
Virtual Roundtable with Wine
How banks can delight high-value clients
Elevated client expectations have been a burdening consequence of 2020. As a result, financial leaders are under the spotlight when it comes to prioritising and managing client connections.
Increased reliance on insights and advice when creating a seamless banking experience for customers poses challenges for the industry. With the majority of client advisors juggling many different channels to provide personalised CX, it’s time that financial leaders took a step back to evaluate the matters at hand. Are current processes still effective and intuitive? Are businesses providing personalized client services in the right way and at the right time?
- How can organizations stand out amidst all the digital noise?
- How have clients’ needs changed over the past year?
- What steps can banks take to improve the client experience?
Our lively wine-tasting roundtables begin with a virtual tasting, led by a professional sommelier, and continue into a knowledge-sharing roundtable discussion. Registered guests will receive a selection of wines to their doorsteps in anticipation of the event taking place.
6:00 pm: Guest Login
6:05 pm: Introduction from Avanade
6:10 pm: Wine tasting and topic discussion
6:45 pm: Q&A, Open forum discussion
6:55 pm: Closing comments
7:00 pm: Event end