Name: How banks can delight high-value clients
Start: 2021-04-07T18:00:00+00:00
End: 2021-04-07T19:00:00+00:00

Registration is no longer possible.

Virtual Roundtable with Wine

Wednesday, April 7th, 18:00 CDST

Please join us for an engaging and fun experience where Avanade discusses insights and advice about creating a seamless experience for your clients across many different channels.

THE TOPIC

How banks can delight high-value clients

Elevated client expectations have been a burdening consequence of 2020. As a result, financial leaders are under the spotlight when it comes to prioritising and managing client connections.

Increased reliance on insights and advice when creating a seamless banking experience for customers poses challenges for the industry. With the majority of client advisors juggling many different channels to provide personalised CX, it’s time that financial leaders took a step back to evaluate the matters at hand. Are current processes still effective and intuitive? Are businesses providing personalized client services in the right way and at the right time?

How can organizations stand out amidst all the digital noise?
How have clients’ needs changed over the past year?
What steps can banks take to improve the client experience?

THE WINE

Virtual wine-tasting

Our lively wine-tasting roundtables begin with a virtual tasting, led by a professional sommelier, and continue into a knowledge-sharing roundtable discussion. Registered guests will receive a selection of wines to their doorsteps in anticipation of the event taking place.