The Optimised Payments Roundtable

How digital businesses can better serve customers – and themselves – by optimizing payments 

To keep pace with the increasingly savvy consumer, APAC businesses are embracing digital transformation with greater urgency and cognizance than ever before. This charge is driving both long-established and emerging industry players—from retail and insurance to telecommunications and mobility—to identify strategic blind spots and find new ways to optimise customer experience, operational efficiencies, and global growth. One of those blind spots is payments. 

31% of consumers abandon checkout if there are too many steps in the process — but just 24% of APAC digital businesses offer express checkout flows. And only 24% use payment data to inform decision-making. So while digital businesses are putting significant resources into enticing customers to their checkout, it’s evident they are not yet leveraging their payment’s full capability. 

• What are the key challenges that businesses face when optimising their payment systems, and how can they overcome these challenges?
• How do you find the sweet spot between fighting fraud and boosting authorization rates?
• Why is there untapped potential in payments data?
• Where are the quick wins and what are the long-term opportunities of using payments as a revenue driver?