How financial institutions can meet consumers’ new CX expectations

Registration is no longer possible.

Thursday, June 2nd, 10:00 SGT

Digital Transformation, Innovation, and AI/ML leaders in Capital Markets in the ASEAN region are invited to join this virtual masterclass on ‘How financial institutions can meet digital-first consumers’ expectations’.

Participants can expect a stimulating program in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a certain number of guests per event.

How financial institutions can meet consumers’ new CX expectations

Consumers today have grown accustomed fast-paced, seamless customer journeys, being provided real-time access to information from any device, any location, and at any time. As a result, they demand the same experiences from financial services organisations and expect them to customise communications and offers to fit their needs.

However, many finserv organisations do not have the mechanisms in place to enable those experiences while simultaneously adhering to regulations. Driven by AI/ML and other technology, FSI can catch up to other industries in providing customers with the now expected level of personalisation and accessibility.

  • How have consumer expectations changed towards financial services?
  • How is the industry adapting? What strategies and technologies are they leveraging?
  • What emerging technological trends will define the future of financial services?

Attended by:

CEO at O’Neill Capital Advisors
COO & Board Director at Rair Technologies
COO at Kazehi Global
CDO at Commerzbank
CIO & Director of Country IT (Philippines & Vietnam) at Sodexo
COO Japan – Retail at Stonex
CTO at FMH Holding Pte Ltd
Chief Technology and Product Officer at Equitek
Chief Architect at Tata Consultancy
VP Distribution at ADDX
VP Business Intelligence and Infrastructure at EDMI Limited
VP of Engineering at Equitek
Head of Strategy – APAC at Zurich Insurance
Head of Advisory and Fundraising Services at Indochina Consulting
Director, Digital Innovation, Chief Data Officer & Agency Security Officer at AGO
Director of Finance And Operations at Asiaciti Trust
IT Program Manager at Tata Capital
Regional Compliance Supervisor at Ascend Money (True Money) Indonesia
Assistant Manager Service Education & Communication at PT Bank Mandiri (Persero) Tbk.
PH CCIB Technology Manager – Projects – Agile Leader at Standared Chartered Bank
Senior Advisor (Former CTO) at Sembcorp
Assistant Manager at PT. Bank Mandiri

For insight on this event, photos and guest interactions, see our post on LinkedIn.

10:00 AM: Welcome address by The Ortus Club
10:05 AM: Presentation by Steven Yong of Deloitte
10:15 AM: Presentation by Unni Pillai of AWS
10:20 AM: Panelist discussion with AWS & Deloitte
10:45 AM:
Breakout rooms

11:05 AM: Summary session
11:15 AM: Closing remarks and end of session

Hosted by Amazon Web Services

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