How to unlock the benefits of customer service-led growth

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Thursday, July 14th, 18:30 IST

CX, IT, and Ops leaders in Delhi are invited to join this roundtable dinner on ‘How to unlock the benefits of customer service-led growth’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

How to unlock the benefits of customer service-led growth

With more people buying online than ever before, customer service is now a key differentiator in the eyes of customers and companies alike. Customers expect service to be quick, easy, and effective, and they are willing to look elsewhere if they do not get it. In fact, more than 60 per cent report that they now have higher customer service standards after the past year’s crisis. It is a trend likely to continue, with 73 per cent of business leaders reporting a direct link between their customer service and business performance.

It is a high-stakes game—61 per cent of customers would now defect to a competitor after just one bad experience. That is a 22-per cent jump from the previous year. Make it two negative experiences, and 76 per cent of customers are out the door. As the saying goes: no risk, no reward. For companies that succeed at wowing customers, the opportunities for growth are immense. Not only will they lay claim to the growing number of customers that shop with a service-first mindset, but they will also have a real shot at expanding, retaining, and deepening their customer base:

  • What challenges do companies face concerning customer engagement and service?
  • How has the role of a customer service agent changed in the face of new business realities?
  • What strategies and technologies are shaping the future of the industry, particularly its growth?

The Westin Gurgaon, New DelhiThe Westin Gurgaon

1 Mg Road, Sector 29, New Delhi, Ncr, Gurugram, Haryana 122002, India | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CTO at Paisabazaar
CIO at Indus Towers Limited
COO at Aviva India
EVP & Head Customer Services at SBI Card and Payment Services
VP, IT Infrastructure (Managed & Shared Services) at Xceedance
AVP, Growth at Paytm Payments Bank
AVP, Growth Engineering Leader at
Head, Digital & Customer Services at Hero MotoCorp
Head of Customer Experience at
Director at SRL Diagnostics
Deputy General Manager at Havells India

For insight on this event, photos and guest interactions, see our post on LinkedIn.

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address from Zendesk
7:15 PM: Discussion instigated by the moderator and continued by the group
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:00 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Thursday, July 14, 2022 18:30

Why Attend?