How to unlock the benefits of customer service-led growth

Thursday, July 14th, 18:30 IST

CX, IT, and Ops leaders in Delhi are invited to join this roundtable dinner on ‘How to unlock the benefits of customer service-led growth’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

How to unlock the benefits of customer service-led growth

With more people buying online than ever before, customer service is now a key differentiator in the eyes of customers and companies alike. Customers expect service to be quick, easy, and effective, and they are willing to look elsewhere if they do not get it. In fact, more than 60 per cent report that they now have higher customer service standards after the past year’s crisis. It is a trend likely to continue, with 73 per cent of business leaders reporting a direct link between their customer service and business performance.

It is a high-stakes game—61 per cent of customers would now defect to a competitor after just one bad experience. That is a 22-per cent jump from the previous year. Make it two negative experiences, and 76 per cent of customers are out the door. As the saying goes: no risk, no reward. For companies that succeed at wowing customers, the opportunities for growth are immense. Not only will they lay claim to the growing number of customers that shop with a service-first mindset, but they will also have a real shot at expanding, retaining, and deepening their customer base:

  • What challenges do companies face concerning customer engagement and service?
  • How has the role of a customer service agent changed in the face of new business realities?
  • What strategies and technologies are shaping the future of the industry, particularly its growth?

Join leaders interested in discussing how customer service is not just about finding a quick solution to any one customer problem. It is about building a long-term relationship, one where each customer interaction offers opportunities for deeper, more valuable engagement.

Job titles may include CXO, CIO, COO, Head of Customer Experience, Head of Contact Center, IT Director, and other business decision-makers.

Current attendees:

Head – Digital & Customer Services at Hero MotoCorp
Chief Information Officer at girnar soft
Head Of Customer Experience at Oravel Stays Private Limited
Chief Operating Officer at Aviva Life Insurance India
AVP- Growth at Paytm Payments Bank
AVP – Growth Engineering Leader at Naukri.com
Chief Information Officer at Indus Towers Limited
Founder & VP – Product and Technology at KocharTech

6:30 PM: Arrival of guests and reception
7:00 PM: Welcome by The Ortus Club
7:10 PM: Short address from Zendesk
7:15 PM: Discussion instigated by the moderator and continued by the group
8:15 PM: Discussion brought to a close and guests are encouraged to continue networking
9:00 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Thursday, July 14, 2022 18:30
IST
Delhi

Why Attend?