Humanising digital-first journeys for a better customer experience

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CX and IT leaders in Auckland, New Zealand are invited to join this roundtable luncheon on ‘Humanising digital-first journeys for a better customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Humanising digital-first journeys for a better customer experience

AI and automation have been instrumental in enabling companies to provide efficient, streamlined customer journeys in today’s digital-first business landscape. However, much of the ever-so-vital personalisation is lost in these digitally driven experiences. 

Customer-facing automation and self-service AI are enabling the workforce to shift efforts onto impactful work behind the scenes, but companies must find ways to bring back the human element. A delicate balance must be struck between leveraging technology for maximum efficiency and inserting human-driven touchpoints in the customer journey. 

  • How have customer experiences evolved in the wake of AI and automation’s emergence?
  • How can companies make AI-driven customer journeys more personalised?
  • What technology-centric trends are shaping CX today?

FISH RestaurantFISH Restaurant

Hilton Auckland, 147 Quay Street, Auckland CBD, Auckland 1010, New Zealand  | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Chief Information Officer at Move Logistics
Chief Technology Officer at EROAD
Chief Experience Design Officer at Westpac New Zealand Limited
Head of Enterprise Portfolio Management at Transpower
Head of Business Optimisation at Kordia
Head of Data Practice Northern Region at Davanti
Head of Customer Service at Base 2
Head of Product at Foodstuffs North Island Ltd
Head of Service & Operations at Canon
Customer Services Director at FleetCor
Director, Marketing and Customer at OfficeMax

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcoming and opening address by The Ortus Club
12:40 PM: Short address from Zendesk
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Wednesday, August 17, 2022 12:00
NZST
Auckland

Why attend?