Humanising digital-first journeys for a better customer experience

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CX and IT leaders in Sydney, Australia are invited to join this roundtable luncheon on ‘Humanising digital-first journeys for a better customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Humanising digital-first journeys for a better customer experience

AI and automation have been instrumental in enabling companies to provide efficient, streamlined customer journeys in today’s digital-first business landscape. However, much of the ever-so-vital personalisation is lost in these digitally driven experiences. 

Customer-facing automation and self-service AI are enabling the workforce to shift efforts onto impactful work behind the scenes, but companies must find ways to bring back the human element. A delicate balance must be struck between leveraging technology for maximum efficiency and inserting human-driven touchpoints in the customer journey. 

  • How have customer experiences evolved in the wake of AI and automation’s emergence?
  • How can companies make AI-driven customer journeys more personalised?
  • What technology-centric trends are shaping CX today?

Altitude, Shangri-La SydneyAltitude, Shangri-La Sydney

176 Cumberland St, The Rocks NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

CIO & CISO at NSW Justice Health & Forensic Mental Health Network
CIO & CFO at Motor Traders’ Association
CIO at CatholicCare Diocese Of Broken Bay
VP of Media and Events, Emerging Markets at Thomson Reuters
Group Head of CX at humm group
Digital Marketing Manager at Thomson Reuters
Partnerships | GM Performance at Finder
Customer Care Senior Lead at HelloFresh

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:40 PM: Short address from Zendesk
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Zendesk

zendesk logo

Event Detail

Thursday, October 27, 2022 12:00
AEDT
Sydney

Why attend?