Humanising digital-first journeys for a better customer experience

CX and IT leaders in Sydney, Australia are invited to join this roundtable luncheon on ‘Humanising digital-first journeys for a better customer experience’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Humanising digital-first journeys for a better customer experience

AI and automation have been instrumental in enabling companies to provide efficient, streamlined customer journeys in today’s digital-first business landscape. However, much of the ever-so-vital personalisation is lost in these digitally driven experiences. 

Customer-facing automation and self-service AI are enabling the workforce to shift efforts onto impactful work behind the scenes, but companies must find ways to bring back the human element. A delicate balance must be struck between leveraging technology for maximum efficiency and inserting human-driven touchpoints in the customer journey. 

  • How have customer experiences evolved in the wake of AI and automation’s emergence?
  • How can companies make AI-driven customer journeys more personalised?
  • What technology-centric trends are shaping CX today?

Altitude, Shangri-La SydneyAltitude, Shangri-La Sydney

176 Cumberland St, The Rocks NSW 2000, Australia | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in sharing strategies and challenges on driving personalisation within AI-dominated user journeys and experiences.

Job titles may include CXO, CIO, Head of Customer Experience, Head of Contact Centre, IT Director, and other senior decision-makers.

12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:40 PM: Short address from Zendesk
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Zendesk

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Event Detail

Wednesday, October 26, 2022 12:00
AEST
Sydney

Why attend?