CX and IT leaders in Brisbane, Australia are invited to join this roundtable luncheon on ‘Humanising digital-first journeys for a better customer experience’.
An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.
Humanising digital-first journeys for a better customer experience
AI and automation have been instrumental in enabling companies to provide efficient, streamlined customer journeys in today’s digital-first business landscape. However, much of the ever-so-vital personalisation is lost in these digitally driven experiences.
Customer-facing automation and self-service AI are enabling the workforce to shift efforts onto impactful work behind the scenes, but companies must find ways to bring back the human element. A delicate balance must be struck between leveraging technology for maximum efficiency and inserting human-driven touchpoints in the customer journey.
Regatta Hotel, The Henley Room
543 Coronation Dr, Toowong QLD 4066, Australia | Google Maps
The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.
Attended by:
CIO at Silver Chef
CTO at Herron Todd White
VP Customer Experience at Datamine
Head of Automation at Flight Centre Travel
Head of Contact Centres at Entain Australia
Head of Member Services at Australian Retirement Trust
General Manager, Customer and Emerging Platforms at Energy Queensland
Marketing Manager at RSPCA QLD
Customer Experience Manager (Suncorp, GIO and Vero Consumer Insurance) at Suncorp
For insight on this event, photos and guest interactions, see our post on LinkedIn.
12:00 PM: Arrival of guests
12:30 PM: Welcome by The Ortus Club
12:40 PM: Short address from Zendesk
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion ends and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving
Hosted by Zendesk
info@ortusclub.com
+1 323 615 2018