Increasing productivity for frontline workers in the public sector

Registration is no longer possible

Public services leaders in North America and Canada are invited to join this virtual roundtable on “Increasing productivity for frontline workers in the public sector”.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. Registration is limited to a select number of guests per event.

Increasing productivity for frontline workers in the public sector

To meet stakeholders’ expectations through continual change, public sector organizations need to focus on innovating enhanced experiences for employees. Sometimes, this means adopting more accessible technologies. In other cases, it requires that they rethink employee roles altogether.

Using the internet of things (IoT) and AI to increase the timeliness and effectiveness of responses to non-emergency citizen services requests improves the overall citizen experience. It also changes the traditional role of the contact center or field service worker. As a result, public sector leaders need to fill new types of jobs in city departments and rethink how employees serve citizen needs.

  • What roles do departments now have that did not exist five years ago?
  • How are citizen-facing employees ‘ jobs changing with the adoption of IoT and related technologies and increased self-service citizen engagement?
  • Are organizations seeing new demands from employees around the applications that they use?

Attended by:

CIO at City of Boston
Fire Chief and Director of Emergency Management at City of Mississauga
Assistant Chief at Cleveland Fire Department
Divisional Head at City of Toronto
Director of Procurement & Chief Procurement Officer at Cobb County Government
Director of Facilities Management at Halifax Regional Municipality
Director of Innovation at Contra Costa County
Director Incubation and Design, Ministry of Education at Ontario Government
Director, Departmental Technology Services at City of Detroit
Director of LRT Operations & Maintenance at The City of Edmonton
Director, Emergency Communication Center, Denver 911 at City and County of Denver
Public Works Stormwater Paving and Traffic Director at City of St. Petersburg
Assistant Director at Prince William County
Operations Support Officer, Strategic Workforce Management at City of Toronto

For insight on this event, photos and guest interactions, see our post on LinkedIn.

3:50 PM: Log in of the guests
4:00 PM: Welcome by The Ortus Club and short address from Avanade
4:15 PM: Discussion instigated by the moderator and continued by the group
5:15 PM: End of session

Hosted by Avanade and Microsoft

     

Event Detail

Thursday, March 3, 2022 16:00
EDT
Virtual
North America

Why attend?