Innovating customer engagement in the manufacturing industry

Industry leaders in North America are invited to join this virtual roundtable on ‘Innovating customer engagement in the manufacturing industry’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Innovating customer engagement in the manufacturing industry

Manufacturing companies are increasingly realizing the importance of customer engagement and the pivotal role it plays in enhancing brand loyalty and customer satisfaction. With the rise of digital technologies, customers now expect seamless experiences across multiple channels, including voice, email, social media, and chatbots. To meet these expectations, manufacturing companies are innovating their contact center strategies to enhance customer engagement, improve agent productivity, and drive business growth. 

These innovations include personalized self-service options, omnichannel integration, real-time analytics, and AI-powered chatbots, which provide quick and accurate responses to customer queries. Moreover, contact centers are leveraging data analytics and machine learning to gain insights into customer behavior and preferences, enabling them to personalize interactions and anticipate customer needs. As manufacturing companies continue to prioritize customer engagement, contact centers will remain a critical element of their growth strategies.

  • How can manufacturing companies personalize self-service options to improve customer engagement and satisfaction?
  • What are the benefits of using AI-powered chatbots in the contact center to enhance customer experiences and agent productivity?
  • How can data analytics and machine learning be leveraged to gain insights into customer behavior and preferences, and how can these insights be used to anticipate customer needs?

Join leaders interested in discussing how companies in manufacturing can foster growth and innovate the customer experience through contact centers and modern customer-centric technologies.

Job titles may include CIO, CTO, CXO, Head/VP/Director of Technology, and other senior decision-makers.

2:50 PM: Log in of guests
3:00 PM: Welcome from The Ortus Club and short address from Avanade
3:15 PM: Discussion instigated by the moderator and continued by the group
4:15 PM: Discussion brought to a close

Hosted by Avanade and Microsoft


Event Detail

Thursday, June 8, 2023 15:00
North America

Why attend?