Innovating customer engagement in the manufacturing industry

Registration is no longer possible.

Thursday, June 8th, 15:00 EDT

Industry leaders in North America are invited to join this virtual roundtable on ‘Innovating customer engagement in the manufacturing industry’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary.

Innovating customer engagement in the manufacturing industry

Manufacturing companies are increasingly realizing the importance of customer engagement and the pivotal role it plays in enhancing brand loyalty and customer satisfaction. With the rise of digital technologies, customers now expect seamless experiences across multiple channels, including voice, email, social media, and chatbots. To meet these expectations, manufacturing companies are innovating their contact center strategies to enhance customer engagement, improve agent productivity, and drive business growth. 

These innovations include personalized self-service options, omnichannel integration, real-time analytics, and AI-powered chatbots, which provide quick and accurate responses to customer queries. Moreover, contact centers are leveraging data analytics and machine learning to gain insights into customer behavior and preferences, enabling them to personalize interactions and anticipate customer needs. As manufacturing companies continue to prioritize customer engagement, contact centers will remain a critical element of their growth strategies.

  • How can manufacturing companies personalize self-service options to improve customer engagement and satisfaction?
  • What are the benefits of using AI-powered chatbots in the contact center to enhance customer experiences and agent productivity?
  • How can data analytics and machine learning be leveraged to gain insights into customer behavior and preferences, and how can these insights be used to anticipate customer needs?

Attended by:

NTO Canada Head of Supply Chain, W&D and Customer Operations at Novartis
Global Manufacturing IT Director, Pharma 4.0 at Thermo Fisher Scientific
Global Technical Operations Director at Cummins Inc.
Senior Director, Supply Chain IT at Thermo Fisher Scientific
Senior Director Manufacturing Operations at Boeing
Director of Operations at Taylor
Director, Emerging Technology at Citrix
Director of Operations – Strategy and Operational Excellence, TE Medical at TE Connectivity
Director, Propulsion (Battery) Operations at Canoo, Inc.
Director at EY-Parthenon
Sr. Engineering Manager at Honeywell

For insight on this event, photos and guest interactions, see our post on LinkedIn.

2:50 PM: Log in of guests
3:00 PM: Welcome from The Ortus Club and short address from Avanade
3:15 PM: Discussion instigated by the moderator and continued by the group
4:15 PM: Discussion brought to a close

Hosted by Avanade and Microsoft


Event Detail

Thursday, June 8, 2023 15:00
North America

Why attend?