Keeping up with today’s customers with tomorrow’s communications

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Thursday, September 22nd, 12:00 HKT

IT, Digital transformation, and CX leaders in Hong Kong are invited to join this roundtable luncheon on ‘Keeping up with today’s customers with tomorrow’s communications’.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Keeping up with today’s customers with tomorrow’s communications

One of the ways the market has significantly changed over the last few years is that today’s customers are no longer beholden to one or two channels per transaction. In this digital-first world, companies and consumers interact with each other through countless points of contact, allowing for maximum engagement but potentially complicating communications. Even those shopping physically are likely to go through multiple digital channels before finalising their decision at bricks-and-mortar.

Consistency and availability are vital to the customer experience in this always-on era. Even as consumers hop from one platform to another, both the messaging and quality of service must be uniform all throughout. To achieve this, companies must look to modernise their communications tech stack and let go of burdensome, disparate legacy systems.

  • What challenges do organisations face in engaging with customers across multiple touchpoints and platforms?
  • How can companies increase personalisation and availability throughout the customer journey in a scalable manner?
  • What trends and technologies are shaping the future of communications? What can companies do today to future-proof CX?

Grissini at Grand Hyatt Hong KongGrissini at Grand Hyatt Hong Kong

2nd Floor, Grand Hyatt Hong Kong, 1 Harbour Road, Wan Chai, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Join leaders interested in discussing today’s hybrid workplace and the impact technology is having on operations.

Job titles may include CIO, CTO, CISO, SVP/VP, Head of Digital Transformation, Head of Procurement, Head of Supply Chain, IT Director, UC Lead, and other senior decision-makers.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Tata Communications
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Tata Communications

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Event Detail

Thursday, September 22, 2022 12:00
Hong Kong

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