Keeping up with today’s customers with tomorrow’s communications

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Thursday, September 22nd, 12:00 HKT

Digital and IT leaders in Hong Kong are invited to join this roundtable luncheon on ‘Keeping up with today’s customers with tomorrow’s communications.

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is by invitation only and complimentary. 

Keeping up with today’s customers with tomorrow’s communications

One of the ways the market has significantly changed over the last few years is that today’s customers are no longer beholden to one or two channels per transaction. In this digital-first world, companies and consumers interact with each other through countless points of contact, allowing for maximum engagement but potentially complicating communications. Even those shopping physically are likely to go through multiple digital channels before finalising their decision at bricks-and-mortar.

Consistency and availability are vital to the customer experience in this always-on era. Even as consumers hop from one platform to another, both the messaging and quality of service must be uniform all throughout. To achieve this, companies must look to modernise their communications tech stack and let go of burdensome, disparate legacy systems.

  • What challenges do organisations face in engaging with customers across multiple touchpoints and platforms?
  • How can companies increase personalisation and availability throughout the customer journey in a scalable manner?
  • What trends and technologies are shaping the future of communications? What can companies do today to future-proof CX?

Grissini at Grand Hyatt Hong KongGrissini at Grand Hyatt Hong Kong

2nd Floor, Grand Hyatt Hong Kong, 1 Harbour Road, Wan Chai, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Attended by:

Group COO at Birgma Asia Trading Limited
COO at PJFWines
CIO, APAC at Louis Vuitton
Chief eXploration Officer at ParticleX
Chief Technology Strategist at Li Tong Group (LTG)
Head of Procurement – Customer Experience at Cathay Pacific Airways
Head of Digital Solutions and Business Process at Jebsen & Jessen Group
Head of Digital Workplace Engineering at Goldman Sachs
Executive Director of Digital Technology Solutions at PingAn Technology
Director – Business Development – Asia Pacific (APAC) at American Eagle Outfitters
Director of Strategy and Transformation (Global Supply Chain – Logistics) at Lenovo
Director of Digital Platform Partnerships; Tribe Lead – Customer Centricity at AIA
Director of Cloud Infrastructure Security at Crypto.com
Director of Security Portfolio Management at Crypto.com
Director of International Strategy, Cloud & Smart Industries Group at Tencent
Group GM, Business Diversification at Hongkong and Shanghai Hotels, Limited

For insight on this event, photos and guest interactions, see our post on LinkedIn.

12:00 PM: Arrival of guests and drinks reception
12:30 PM: Welcome by The Ortus Club
12:35 PM: Short address by Tata Communications
12:45 PM: Discussion instigated by the moderator and continued by the group over lunch
1:45 PM: Discussion brought to a close and guests are encouraged to continue networking
2:30 PM: Guests normally start leaving

Hosted by Tata Communications

Tata Communications logo

Event Detail

Thursday, September 22, 2022 12:00
HKT
Hong Kong

Why attend?