Leveraging AI and Analytics for Next-Generation Customer Support

Tuesday, April 30th, CT

Customer Support leaders in North America are invited to join this virtual roundtable on “Leveraging AI and Analytics for Next-Generation Customer Support.”

An expert moderator will guide the knowledge-sharing event, stimulating discussion between participants in a closed, confidential environment. Attendance is complimentary and by invitation only.


Leveraging AI and Analytics for Next-Generation Customer Support

AI and analytics are revolutionizing customer support by enabling personalized, efficient, and predictive support experiences. This integration allows businesses to automate routine inquiries, which frees up human agents to tackle more complex issues, thereby enhancing efficiency and effectiveness. Analytics are critical for understanding customer behaviors and preferences, facilitating tailored service offerings and proactive problem resolution.

The strategic use of AI and analytics not only elevates customer satisfaction but also provides a significant competitive advantage. By anticipating customer needs and streamlining operations, organizations can boost customer loyalty and operational excellence. Embracing these technologies is essential for fostering a culture of continuous improvement and driving significant improvements in both customer experience and the bottom line.

  • How can AI-driven automation enhance the efficiency of customer support operations?
  • In what ways do analytics help in understanding and predicting customer behavior and preferences?
  • What are the key benefits and challenges of integrating AI and analytics into customer support strategies?

Join leaders interested in exploring innovative payment strategies and data-driven approaches to enhance customer loyalty, personalise shopping experiences, and drive business growth in Hong Kong’s dynamic retail sector.

Job titles may include CFO, CCO, CIO, CTO, Chief Digital Officer, Head of CX, Head of Omnichannel, Head of Innovation, and other senior decision-makers.

2:55 PM: Log in of the guests
3:00 PM:
Welcome by The Ortus Club and short address from DevRev
3:15 PM:
Discussion instigated by the moderator and continued by the group
4:15 PM:
Discussion brought to a close

Amber, Hong KongAmber at Landmark Mandarin Oriental, Hong Kong

15 Queen’s Road Central, Central, Hong Kong | Google Maps

The Ortus Club hosts knowledge-sharing discussions in the best private dining rooms in the world. These venues provide an elegant high-end atmosphere and impeccable table service.

Hosted by DevRev

Your Own Peer Network

Take your seat at the table where industry leaders converge. Before and after our discussions, you’ll have dedicated time to connect with like-minded peers who share your passions. Immerse yourself in a dynamic, collaborative community that fosters innovation and knowledge-sharing. Whether you seek mentorship or professional camaraderie, no man is an island at our events.

Future Insight

Surrounded by elite visionaries, thought leaders, and disruptors, you’ll gain access to insights and emerging trends that extend beyond the horizon. Attending our events allow you an opportunity to not only anticipate change but to actively shape the future of your industry, returning with a strategic edge and a treasure trove of new ideas to elevate your business.

Expert Event Orchestration

Engage in candid, knowledge-rich conversations set against the backdrop of the world’s finest venues. With over 2,000 events since 2016, we are dedicated to professionalism, curating topics, guest lists, and moderators to provide you an unparalleled experience. 

Tailored Discussions

Your engagement is our priority; our renowned, handpicked moderators, adept at crafting immersive discussions, ensure that your time is thoroughly enjoyable and stimulating. Prior to the event, we’ll ask you questions to ensure the discussions are fruitful and aligned with your interests – all you have to do is show up.

Sensory Delight

Delight in meticulously curated three-course meals crafted by maestro chefs. Then take your pick from our curated menu of wines and coffee, all set within an ambiance that not only satisfies your palate but also inspires connections and ideas.

See what our guests are saying

Event Detail

Tuesday, April 30, 2024 03:00
North America

Why attend?